Join the Follett Team where employees are valued, respected and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States, and works with 80,000 schools as a leading provider of education technology, services and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Position Overview

This position works closely with the Department Manager(s) or Store Manager to receive, price, stock merchandise to meet the needs of the store’s customers, drive sales and profits. Assist Team Members with completing the work within the store. Acts as leader on duty, responding to customer and team member concerns in absence of Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.

Leads the work activities of Team Members and Seasonal Team Members including:

•       Plans and supervises the activities of the team members in the department according to established guidelines as necessary

•       Assist customers and suggests assortment of items based on customer interest

•       Ensures shelves and other displays are stocked, restocked and maintained according to company standards

•       May participate in events both on and off campus

•       Leads and may assist team members with processing online orders including but not limited to:

o    Enters sales

o    Pulls books and merchandise and prepares same for customer pick-up or shipment. 

o    Communicates order status to customers

o Performs periodic website maintenance

•       Ensures markup or markdowns are taken according to schedule 

Greets and assists customers in finding textbooks or other items in the store. Interfaces with publishers, faculty, staff, co-workers, Home Office associates, and vendors to answer routine inquiries, resolves problems and complaints, requests status reports and takes book orders over the telephone. May write letters and/or memorandums to faculty and publishers. 

Responds to student, faculty, staff, alumni, publisher and other customer’s routine questions.   Creates and actively participates in a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.  

Key holder and responsible for opening and/or closing the store in the absence of Management Able to act as Manager on Duty.

Performs other duties as assigned

Related experience

•       Previous leadership or supervisory experience (preferred)

•       Associates Degree or equivalent preferred

•       Basic computer skills which include the ability to create and save text documents and to create and send emails

•       Previous experience in a retail environment (preferred)

•       Detail-orientation in performing accurate transactions

•       Self-motivated and multi-tasks with minimal supervision

•       Proactively meets both internal and external customer needs. 

•       Effective work methods and consistently meets commitments 

•       Uses sound judgment and decision-making skills. 

•       Effective communication skills-- clear, concise and positive. 

•       1-3 years experience

•  Willingness to work a flexible schedule including evening and weekend hours.

•  Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.