At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to our exceptional people.

Today’s digitally advanced world needs an infrastructure platform to support it! Here at NEXTDC we are an ASX100 listed technology company and we design, build and operate a national footprint of premium data centres that enable Australian and international organisations to transform their organisation digitally.

As one of our Customer Service Representatives, you are the first point of contact for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This is a Casual position working ad hoc hours and providing leave coverage ($29.59 + super + penalty rates)

• Passion for, and experience in, customer service
• Excellent verbal and written communication skills
• Strong attention to detail with the ability to work autonomously and as part of a team
• Enthusiastic, can-do, positive attitude with the ability to multitask
• Ability to build relationships with, and support, a wide variety of stakeholders
• Ability to lift up to 15kg to support with deliveries
• Must be an Australian Citizen for Security Clearance

• Fun work culture
• Opportunity to be a vital part of NEXTDC
• Awesome employee benefits
• Great opportunities to progress within our great company

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.