Customer Service Representative - Casual

  • Melbourne VIC, Australia
  • Part-time
  • Job Field: Customer Service Representative

Company Description

At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to our exceptional people.

Today’s digitally advanced world needs an infrastructure platform to support it! NEXTDC is an ASX100 listed technology company and we design, build and operate a national footprint of premium data centres that enable Australian and international organisations to transform their organisation digitally.

Job Description

Do you have a thirst for knowledge? Are you passionate about customer experience and going the extra mile? If working for a high-performance team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

In this role you will greet visitors and ensure all entry and exit processing runs smoothly and in line with facility procedures, monitor NEXTDC's facility systems, provide accurate security incident reports and resolve first level customer requests.

This role will involve both day and night shifts with a requirement to work across our Port Melbourne and Tullamarine sites. The base rate of pay is $29.59 per hour in line with the Telecommunications Services Award (penalty rates also apply).



  • Strong customer service experience, face-to-face and over-the-phone
  • Excellent communication skills, written and verbal
  • Proficient in Microsoft Office suite
  • Ability to work autonomously
  • Energy and enthusiasm and willingness to learn about high density data centre power, high efficiency cooling approaches and technologies
  • Must be an Australian Citizen for Security Clearance

Additional Information

  • Fun work culture
  • Vital part of NextDC
  • Awesome employee benefits
  • Great opportunities to progress within company

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

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