This Business Analyst will be a key member of the client's IT Team to identify, design, build and implement Salesforce.com CRM solutions for sales, marketing and operations teams. 

What you'll be doing?

• Design and implement Salesforce.com CRM solutions for sales, marketing and operations teams 
• Key liaison, establishing strong relationships w/business partners and technologists in organization that include sales, marketing and operations teams across the franchises. Influence senior leaders 
• Develop strategic plans/identify strategic business information needs to improve business results 
• Work with business partners to solve complex problems with IT solutions in a demanding business environment 
• Interacts regularly with business customers to understand their business and to anticipate needed IT solutions 
• Lead workshops to drive detailed business requirements and conduct technical analysis of business requirements on CRM engagements 
• Deliver presentations, facilitate and address issues at a senior management level 
• Identify/plan enhancements/changes to improve effectiveness of business solutions 

Key experiences and attributes: 

• Full Salesforce Platform Experience
• Key working/influencing experiences with sales, marketing and operations teams demonstrated business acumen 
• Proven track record in gathering requirements as a business analyst on large scale enterprise CRM projects in a matrixed organization with financial payback or business case 
• Have hands-on technical CRM configuration experience to help drive business requirements, design and build 
• Demonstrate strong technical/business knowledge, requires limited direction, handles complex analysis and possesses strong knowledge of the SDLC and other project methodologies. 
• Apply innovative systems solutions to business problems: defining business processes & requirements, identifying/evaluating technical solutions, testing solutions, documenting/maintaining requirements, assisting in training activities, deploying solutions, and resolving critical production issues 
• Work independently and in cross-functional team 
• Work in an onshore-offshore organizational model