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About the Role

Help shape the long-term direction of NEC’s clinical registry products and services. You will identify what registry owners, commissioners and clinical teams need, assess where NEC should invest and build partnerships to develop those opportunities. Your focus will be the UK, with selected international opportunities.

You will support development of NEC’s registries strategy and the associated registry offering. You will also manage a small portfolio of named customers. What you learn about their priorities, and the obstacles they encounter, will inform your recommendations to the Director and Product Management.

Key Responsibilities

Market Insights and Registry Strategy

• Lead research into customer needs, commissioning priorities and competitor offerings. Recommend which markets and opportunities NEC should pursue, and explain the evidence and trade-offs behind your recommendations.
• Develop business cases for new or improved services, including likely demand, costs, pricing options and delivery implications. The Director sets strategic direction. Product Management owns the platform roadmap and uses your evidence to inform priorities.

Stakeholder Engagement and Registry Expertise

• Build relationships with medical societies, clinical registry leads, academic groups, healthcare providers and MedTech organisations. Develop proposals for partnerships where the parties share a clear purpose and can identify a benefit for participating registries.
• Advise customers and colleagues on how registry design, participation and data quality affect clinical audit, outcomes reporting and real-world evidence (RWE). Involve clinical, analytical and information governance specialists where a proposal needs their expertise.
• Engage with external stakeholders, such as key opinion leaders, healthcare providers, industry and regulatory agencies, to enhance the understanding of registries and to promote NEC.
• Interact and engage with our customers on a regular basis to ensure customer satisfaction with NEC products and services.
• Serve as an expert for registries across the business, enabling cross-functional teams in developing and supporting products and services in this sector.

Pre-sales and Commercial Support

• Work with Sales and Marketing to define who a new service is for, why they would choose it and how to take it to market. Contribute registry expertise to demonstrations, bids and proposals. Sales owns commercial negotiation and closure.

Customer Success and Account Management

• Own the relationship with assigned registry customers. Agree an account plan with each customer covering their priorities, measures of success, key stakeholders and upcoming decisions.
• Chair regular account reviews. Use evidence such as participating sites, data completeness or use of outcome reports to understand progress. Agree actions, owners and dates, and follow up with the customer.
• Represent customer priorities during onboarding and when issues arise. Delivery teams lead implementation, training and routine support. Coordinate escalations that put an agreed customer outcome or the relationship at risk.
• Identify renewal risks and opportunities to extend the relationship. Work with Sales on next steps and distinguish individual customer requests from needs that warrant investment across the registry portfolio.

Knowledge Sharing & Training

• Provide training and mentorship to team members and stakeholders on registry concepts and best practices.

Key Performance Indicators (KPIs)

• Quality of recommendations used in investment and roadmap decisions.
• Progress on agreed partnerships and contribution to qualified commercial opportunities. Sales holds the revenue target.
• Progress against agreed account objectives, adoption, customer feedback and timely action on renewal risks.
• Customer account retention.

Skills & Experience

Essential

• First-hand experience working with clinical registries or national clinical audit, with an understanding of clinical engagement, data collection, governance and how results are used to improve care.
• Experience managing customer or partner relationships and agreeing outcomes with senior stakeholders. Credibility in discussions with clinicians, registry owners and commissioners.
• Evidence of turning customer feedback and market research into a service recommendation, investment case or partnership proposal. Able to assess commercial viability and explain the basis for a decision.
• Solid working knowledge of RWE and the strengths and limitations of registry data. Able to explain evidence and health data governance considerations clearly to clinical, technical and commercial audiences.
• Able to manage competing priorities independently and bring colleagues from Product, Sales and Delivery together to follow through on commitments.

Desirable

• Hands-on experience designing RWE studies, evaluating clinical outcomes or using registry data for research.
• Experience with healthcare software platforms, public sector tenders, MedTech partnerships or registry programmes outside the UK.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.