Come join us and make a difference in the world! 

Discover more at www.necsws.com 

The Principal CSM will have responsibility for ensuring end to end services provided to our Customers are functioning, and meet contracted service levels and quality standards to customer satisfaction as well as NECSWS.

You will have responsibility for a team of Senior CSM’s who will each have their own teams who are responsible for managing and developing customer relationships at senior level to maximise customer satisfaction and ensure services are maintained in line with the Customer’s strategy.

The teams will work across NEC to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans.

The Principal CSM will be an escalation point for Service teams and the Customer ensuring correct outcomes are achieved and in line with contracted services.

Working closely with the leads in Professional Services and Operational Engineering and other Heads of Delivery in CST this role will ensure quality service and support to live contracts across NECSWS.

The Principal CSM role will be primarily home based but as the team has staff working across several UK locations, regular travel to and working at these sites will be required based on business need. 

The Principal CSM role is a customer facing role and regular contact with NECSWS customers is expected.

• Experience in managing multi-disciplined Service and Support team across several geographic locations
• Experience in creating, growing and managing effective Service teams
• Experience in managing geographically disparate teams working on multiple products
• Service Management background with experience managing £50k to £5m Support Contracts
• Competitive tendering of complex service and support solutions.
• Experienced operating at a senior level
• Excellent Communicator – Personal and Presentation Skills
• Proven client relationship management background.
• Ability to listen, influence, negotiate and make decisions.
• Excellent analytical skills.
• Develop and deliver Service Improvement Plans.
• Sound commercial understanding.
• Leadership
• Transformation skills
• Mentoring and Coaching
• Planning
• Influencing Skills
• Negotiating Skills
• Commercial / finance
• Problem Solving

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.