Come join us and make a difference in the world!

Discover more at www.necsws.com

NEC Digital is a partnership of the best-in-class software delivery of NEC Software
Solutions, with the pioneering user-centred design services of Snook.

With NEC Digital, clients choose the path of no compromise. We provide industry leading expertise across the full scope of our project, giving confidence and security to achieve great outcomes for your users.

We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. We are seeking a skilled trainer, to join our team and support/lead on supporting our customers with our products.

This is an external facing role leading, designing and delivering IT education and training services to customers, enabling them to gain maximum understanding and proficient use of NEC Digital software products. This role is home based – with approximately 50% client site-based work.

As a Trainer, your main responsibilities will include but are not limited to;

• Working with the Head of Learning Design to lead on customer facing digital training
• Delivering training programmes to clients both in a classroom environment and online through Webinars, in group and one-to-one basis
• Conducting training needs analysis
• Designing course materials and other documents such as handouts, manuals and exercises to suit a wide audience with differing learning styles ranging from end users to system administrators
• Developing train-the-trainer packages
• Preparing the learning environment and resources, including setting up IT equipment and ensuring an entirely accessible environment.
• Organising and marketing courses to meet the needs of learners and demands of business
• Supporting projects with any training consultancy required to define training strategies for our customers supporting and coaching learners
• Evaluating the effectiveness of the training and course outcomes
• Acting on evaluation outcomes
• Keeping up to date with relevant systems, software, training methodologies and online training technology
• Dealing with administrative records and organisation of training delivery

Software:

• Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint etc)
• Knowledge of a wide variety of online meeting technologies (Google Meets, Microsoft Teams etc)
• Knowledge of Madcap Flare or equivalent documentation tools

Essential - experience of:

• Developing training strategies to meet the needs of customers
• Delivering training on software packages
• Design and construction of training packages
• Knowledge of training methodologies and learning styles
• Conducting training needs analysis

Desirable:

• Knowledge of the Justice sector
• Experience of using creative learning tools and approaches
• Experience of gathering feedback from users to feed into product design
• Experience of developing engaging e-learning content and media
• Any LPI or other professional training body recognised qualification
• Using Madcap Flare or equivalent documentation tools
• User Centred Design approaches

Personal skills:

• Advanced interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary
• Advanced written, spoken and presentation communication skills that allow you to inform and advise others clearly
• Confident in taking initiative and offer new ideas
• Organisational and planning skills to manage your time and to meet deadlines and objectives
• Good personal presentation
• Personal commitment to improving your own knowledge and skills
• Ability to deal with customers even under pressure
• Professional outlook at all times
• Self-motivation and the ability to motivate others
• A willingness to learn
• A ‘can do’ attitude
• Must be able to travel and stay away from home for a number of nights whilst at customer sites
• Must be able to travel outside of the UK if required

We are proud of the benefits we offer employees of NEC Software Solutions

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other information

Candidates must be able to demonstrate a pre-existing right to work and travel within
the UK. Documentary evidence will be required.

All offers are subject to satisfactory security vetting and reference checks. As standard,
all roles undertake a Baseline Personnel Security Standard (BPSS) check. As a provider of services to the UK Government, where necessary we adhere to HMG’s personnel security and vetting policy requiring that minimum personnel security controls are checked as specified in the Baseline Personnel Security Standard (BPSS). Some roles may require national security vetting clearance at the Security Check (SC) level and Non-Police Personnel Vetting (NPPV) Level 3. Where applicable local (non-UK) security checks and vetting schemes will be used to provide sufficient personnel security controls.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

Remote interviews

Due to Hybrid working, all interviews will be done remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring during or any other circumstances we’re happy to find an interview time that works for you.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.