Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution. The role requires working in a rota covering Canadian hours, including some evenings.

Main Responsibilities:

• Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
• Understand contractual commitments and resolve incidents/problems within contracted SLAs.
• Translate customer requirements into workarounds and solutions.
• Develop and implement technical support procedures/documentation.
• Proactively deliver support services and identify revenue generation opportunities.

Successful candidate will be expected to take part in a rota covering Canadian hours. One week in 8 they will work 2pm to 10pm.

Essential Skills:

• Extensive knowledge of NEC Housing software and related applications.
• Proven experience supporting applications deployed using web technologies.
• Proficiency in SQL scripting and database management.
• Experience in a service infrastructure delivering support within defined timescales.
• Experience working in or with the Public Sector.
• Strong customer relationship skills.

Desirable Skills:

• Familiarity with administering operating systems such as Microsoft Windows, Linux, and UNIX Solaris.
• Experience with application delivery tools like Citrix.
• Intermediate or advanced knowledge of Microsoft Office.
• ITIL v3 Foundation certificate.
• Understanding of software development principles in an ISO 9001 environment.
• Experience creating reports using Business Objects or similar tools.

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs 

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.