Snook is a design agency with real, human experiences at its heart. We’re passionate and talented people who share our expertise in: service design, interaction design, content design, user research, development, strategy and more.

We’ve designed user-centred services for government agencies including: Home Office Department for Education (DfE), NHS Digital and NHSX. 

We’ve also designed digital products and solutions for organisations including Lloyds, Cancer Research UK and Comic Relief.

• Location: UK - Home and Office Working - London and Glasgow based staff are expected to regularly use our studios for collaboration, quiet working and meeting others. For remote staff we have optional access to business lounges across the UK.
• Contract: Permanent
• Salary: £32,292 - 45,908 with a London-weighting of  £35,100 - 49,900

We’re the ‘user-centred design partner’ for the Home Office, Department for Education, the NHS and others. We also work with local government, charity and private sector organisations

This means we’re embedded in their teams for projects and you’ll move on to different sectors after 3 - 12 months. We want you to get a variety of experiences, from applying GDS (Government Digital Service) standards to improving customer buy-in.

We’re looking for a User Researcher who can:

• Work within an agile environment with multidisciplinary teams, knowing your role at each phase of development 
• Support the continuous improvement of services based on data and evidence gathered through user research
• Be aware of and active in identifying accessibility needs of users and be confident in making adjustments for these
• Work collaboratively with senior stakeholders to collate and present research findings in a range of formats and contexts
• Have a working understanding of ethical and responsible research best practice.
• Participate in the analysis and synthesis of research data and findings
• Work collaboratively with the wider design team, experts and clients produce clear insights that will enable project teams to make informed design decisions

We’d like to hear from you if you have any of these skills or experiences:

• Significant experience in delivering User Research Activities
• Great knowledge and experience in wider research methodologies
• Experience supporting junior colleagues in developing their User Research Skills
• Experience of Conducting Usability Tests at all phases of the service design process
• Experience working as part of a multidisciplinary project team
• Experience working as a User Researcher within an agency setting (desirable)

All offers are subject to satisfactory security vetting and reference checks. As standard, all roles undertake a Baseline Personnel Security Standard (BPSS) check. As a provider of services to the UK Government, where necessary we adhere to their personnel security and vetting policy requiring that minimum personnel security controls are checked as specified in the Baseline Personnel Security Standard (BPSS). Some roles may require national security vetting clearance at the Security Check (SC) level and Non-Police Personnel Vetting (NPPV) Level 3. Where applicable local (non-UK) security checks and vetting schemes will be used to provide sufficient personnel security controls.

• 29.5 days holiday (this includes bank holidays), 4 of which are fixed to be taken at Christmas. Plus there are up to an additional 3-6 discretionary days for Christmas Closure
• Snook group pension plan
• A supportive maternity package
• Flexible working hours to support family friendly working and other commitments you may have
• A bike to work scheme
• A vibrant and supportive online and studio culture
• Access to Snook social clubs, and opportunity to run your own
• Membership to Headspace, the meditation app
• Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
• Weekly learning sessions plus an annual training budget
• We support you with a Snook buddy when you join to get you started

How to apply

1. Go to our listing and select ‘I’m interested’
2. Upload your CV
3. Add your cover letter - tell us why you think you’d a good fit for the role and why you want to work for Snook
4. Include a portfolio, featuring projects you’ve worked on. Don’t have one? You can use our template. 

We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the position is filled.

Remote interviews

Due to Covid-19, all interviews will be done remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring duties or any other circumstances we’re happy to find an interview time that works for you.

Equity, Diversity and Inclusion 

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.