Snook is a design agency with real, human experiences at its heart. We’re passionate and talented people who share our expertise in: service design, interaction design, content design, user research, development, strategy and more.

We’ve designed user-centred services for government agencies including: Home Office, Department for Education (DfE), NHS Digital and NHSX. 

We’ve also designed digital products and solutions for organisations including Lloyds, Cancer Research UK and Comic Relief.

• Location: UK - Home and Office Working - London and Glasgow based staff are expected to regularly use our studios for collaboration, quiet working and meeting others. For remote staff we have optional access to business lounges across the UK.
• Contract: Permanent
• Salary: £32,000 – £45,000 with a London weighting of £35,100 – £49,900

We’re the ‘user-centered design partner’ for the Home Office, Department for Education, the NHS and others. We also work with local government, charity and private sector organisations

This means we’re embedded in their teams for projects and you’ll move on to different sectors after 3 - 12 months. We want you to get a variety of experiences, from applying GDS (government digital service) standards to improving customer buy-in.

We’re looking for an product / interaction designer who can:

• Work as part of a multidisciplinary team including service designers, content designers, user researchers and software engineers to meet user needs
• Design intuitive, inclusive and accessible services for government, third and private sector organisations
• Communicate clearly and help clients to put user needs at the centre of their services
• Champion user-centred design by working in the open and frequently sharing the thinking and evidence behind your work
• Contribute to our interaction design community and work alongside 7 other like-minded and highly skilled interaction designers

We’d like to hear from you if you have any of these skills or experiences:

• Have experience in designing products, services or a design related degree
• Are experienced at sketching and prototyping in different fidelities
• Are experienced in explaining your designs in a way that other people understand
• Can work in the open and collaborate well with others
• Are skilled at designing intuitive, accessible, responsive user interfaces
• Can interpret user research and analytics to inform your design decisions 

What We Offer:

• 29.5 days holiday (this includes bank holidays), 4 of which are fixed to be taken at Christmas. Plus there are up to an additional 6 discretionary days for Christmas Closure
• Snook group pension plan
• A supportive maternity package
• Flexible working hours to support family friendly working and other commitments you may have
• A bike to work scheme
• A vibrant and supportive online and studio culture
• Access to Snook social clubs, and opportunity to run your own
• Membership to Headspace, the meditation app
• Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
• Weekly learning sessions plus an annual training budget
• We support you with a Snook buddy when you join to get you started

How to apply 

1. Go to our listing and select ‘I’m interested’
2. Upload your CV
3. Add your cover letter - tell us why you think you’d a good fit for the role and why you want to work for Snook
4. Include a portfolio, featuring projects you’ve worked on. Don’t have one? You can use our template. 

We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the position is filled.

Any questions?

If you have any questions please get in touch with us at [email protected]

Equity, Diversity and Inclusion 

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.

Clearance

All offers are subject to satisfactory security vetting and reference checks. As standard, all roles undertake a Baseline Personnel Security Standard (BPSS) check. As a provider of services to the UK Government, where necessary we adhere to HMG’s personnel security and vetting policy requiring that minimum personnel security controls are checked as specified in the Baseline Personnel Security Standard (BPSS). Some roles may require national security vetting clearance at the Security Check (SC) level and Non-Police Personnel Vetting (NPPV) Level 3. Where applicable local (non-UK) security checks and vetting schemes will be used to provide sufficient personnel security controls.