Snook is a design agency with real, human experiences at its heart. We’re passionate and talented people who share our expertise in: service design, interaction design, content design, user research, development, strategy and more.

We’ve designed user-centred services for government agencies including: Home Office, Department for Education (DfE), NHS Digital and NHSX. 

We’ve also designed digital products and solutions for organisations including Lloyds, Cancer Research UK and Comic Relief.

• Location: UK-based (this is a home-based role, but you may be required to attend meetings at client offices or Snook/NEC sites once in a while) 
• Contract: Permanent
• Salary: UK £32,292 - £45,908 & London weighting of £35,100 – £49,900
• Additional requirements: Right to work in the UK
• This role requires our staff to go through the UK government’s Security Clearance process. Applicants will need to have been a continuous resident in the UK for the past five years.

About the role

As a Content Designer at Snook, you will create user-focused content for services and products to help make them easy to understand and accessible. You will work in a multidisciplinary team that includes interaction designers, user researchers, developers and service designers. 

You’ll use research and evidence to advocate for user needs and develop content that meets them. You’ll also work closely with the team to test and iterate content as you go. You'll be comfortable working in a fast-paced, agile way and at every stage of development.

You’ll play a key role in championing the importance of a user-centred design approach with stakeholders. This includes working in the open and frequently sharing the thinking and evidence behind your work.

We’re the ‘user-centered design partner’ for the Home Office, Department for Education, the NHS and others. We also work with local government, charity and private sector organisations

This means we’re embedded in their teams for projects and you’ll move on to different sectors after 3 - 12 months. We want you to get a variety of experiences, from applying GDS (government digital service) standards to improving customer buy-in

Requirements 

We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries. You should demonstrate that you are able to meet some, or all, of the following requirements: 

• Design content that meets user needs and makes complex language and processes easy to understand and use
• Work closely throughout the agile service design phases from discovery to live with user researchers, service designers and interaction designers
• Engage with users or stakeholders to collate user needs evidence
• Note take during research sessions and help make sense of the findings
• Contribute to prototypes, including taking part in usability testing with user researchers, with a focus on content.
• Work with and guide senior stakeholders and influence decision-making with a strong evidence base of user needs, including presenting
• Ensure content meets the legislative needs of our clients
• Contribute to written reports and participate in stakeholder meetings
• Contribute to our clients’ design systems, setting standards for content design
• Understand and implement appropriate style and standards
• Understand accessibility principles, keeping up to date with best practice for inclusive design and how we can support universal access
• Contribute to our content design practice

Your skills and experience

We’re keen to hear from a range of applicants who can demonstrate some, or all, of the following skills and experience.

Experience and skills in:

• Creating user-centred content for products and services at different stages of their development
• Using user research and evidence to inform the design of content and user journeys. This could include interviews, qualitative and quantitative data and desk research
• Identifying user needs and converting them into accessible content
• Writing, editing and publishing user-centred content for digital audiences
• Using metrics and user feedback to iterate content
• Working in an agile way and at pace
• Working with and influencing policy makers or legislative stakeholders to agree on statutory or legal requirements
• Championing user-centred design practice
• Working in a highly collaborative way, as part of a team with other designers as well as with stakeholders
• An understanding of the UK government’s Service Standard and the role of content designers within this

What we offer

• 29.5 days holiday (this includes bank holidays), 4 of which are fixed to be taken at Christmas. Plus there are up to an additional 6 discretionary days for Christmas Closure
• Snook group pension plan
• A supportive maternity package
• Flexible working hours to support family friendly working and other commitments you may have
• A bike to work scheme
• A vibrant and supportive online and studio culture
• Access to Snook social clubs, and opportunity to run your own
• Membership to Headspace, the meditation app
• Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
• Weekly learning sessions plus an annual training budget
• We support you with a Snook buddy when you join to get you started

How to apply

1. Go to our listing and select ‘I’m interested’
2. Upload your CV
3. Add your cover letter - tell us why you think you’d a good fit for the role and why you want to work for Snook
4. Include a portfolio, featuring projects you’ve worked on. Don’t have one? You can use our template. 

We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the position is filled.

Any questions?

If you have any questions please get in touch with us at [email protected]

Remote interviews

Due to Covid-19, all interviews will be done remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring during or any other circumstances we’re happy to find an interview time that works for you.

Equity, Diversity and Inclusion 

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.