Application Support Engineer

  • Full-time

Company Description

About NEC,  Headquartered in Minato, Tokyo, Japan, NEC was established in 1899. It brings more than 100 years of expertise in technological innovation to empower people, businesses and society. With an employee strength of more than 107,729, NEC has a presence around the globe with subsidiaries in America, Europe, Asia Pacific, China and Latin America. NEC reported a turnover of GBP 19 billion in FY ending 31 March 2018. It provides IT and network solutions to business enterprises, communications service providers and to government agencies, and has also been the biggest PC vendor in Japan since the 1980s. NEC's face recognition technology achieved the highest performance evaluation in the recent Face in Video Evaluation testing performed by the U.S. National Institute of Standards and Technology. NEC’s Iris Recognition Technology has also topped in NIST Accuracy Testing. Both these technologies are widely used in public safety applications. For more information about NEC, visit our website, or follow us on Linkedin, Facebook, Twitter and, YouTube.

Job Description

Experience : 4-7 yrs

Location : Worli/Airoli

Notice Period : Immediate/15 days

Job Description :

·       Should have experience in managing queries on multiple applications.

·       Good verbal and written communication skills

·       Good analytical and logical skills

·       Proactive, smart, dedicated and 

·       Should have hands-on experience on ITSM tools. (preferably Service Now).

·       Have some knowledge in data analysis (Excel/SQL/PowerbI(good to have))

Understanding monitor dashboards and reports

-          Understands the functional aspect of the application and its end-to-end processes

-          Ability to communicate to the application related queries via email, service now, JIRA, etc

-          Reproduce the issue reported, identify if the issue is with data, configuration, if yes, then fix it and let business know or else escalate the ticket to development team

-          General Request – User and Rights management, Data corrections

-          Triage the ticket in service now

-          Take corrective actions to resolved customer query (This may be to update data via the application UI or coordinating the Application developer)

Additional Information

Good Communication Skills required.

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