About the company

Snook are on a mission to design a world that works better for people.

We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.

Snook started as a service design company in 2009. In the past five years, we have become a multidisciplinary team and scaled to more than double our original size, when we started up in Scotland. We are now based in Glasgow and London and our team is approaching 100 people. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.

About the role

Snook has gone through a rapid period of growth and we are looking to grow our capacity within our new business team. The New Business Development (NBD) Assistant role will be integral to the smooth and efficient running of the company’s new business development and training process. 

• Salary: £22,400
• Full time 37.5 hours
• Contract: Permanent Role
• Location: Glasgow office
• Preferable Immediate start
• Right to work in the UK
• Must be eligible for BPSS (Live in the UK continuously for 3 years)

Requirements 

The NBD Assistant will have 4 core responsibilities:

1. Supporting the administration of new business opportunities to ensure that the information is recorded, stored and shared across the business
2. Supporting the NBD team to coordinate the internal bidding processes, set up meetings, record opportunities through the internal New Business Development (NBD) process and CRM
3. Supporting our knowledge-management activities which enhance future bidding, e.g. organising the bid resource library of case studies and CVs 
4. Organise and administer tasks relating to our training offer, including liaising with customers, booking events/venues and administering customer bookings, i.e. including ticket sales, queries, Eventbrite, Zoom, Typeforms, certificates and follow ups.

The role sits within the NBD team and reports to the NBD Coordinator providing support with the company’s new business function, in addition to providing support to the Learning team who deliver our training. Specific duties will include:

• Tracking and logging of new opportunities in the company’s sales CRM
• Updating and maintaining electronic portal registrations 
• Proactive maintenance of bid resource library, e.g. working with members of staff to keep CVs updated, scheduling information-gathering sessions to keep case studies current and accurate
• Maintaining all bid resources (e.g. written content, graphics, templates, client references, etc.) helping to ensure the relevant materials are stored and accessible
• Organising eventbrite training sessions including invoicing /dates/times/attendance
• Customer service for training attendees offering seamless guidance and support to those who are attending training
• Managing training enquiries via email/social media and phone

Your skills and experience

We’re keen to hear from a range of applicants who can demonstrate some, or all, of the following skills and experience:

• Minimum 1 year experience of working within business development or similar
• Awareness of procurement portals, such as Public Contracts Scotland and the Digital Marketplace
• Organised with attention to detail
• Ability to see tasks through to completion
• Experience of working to tight deadlines
• Excellent communication skills, with demonstrable aptitude for clear written and verbal communication
• Working knowledge of MS Word, Excel and Google Docs
• Experience of working within the design industry is preferable but not essential

• A competitive salary 

• 25.5 holidays per year, 4 public holidays, plus a discretionary 6 days annual Christmas closure

• A supportive maternity package

• We respect that people have commitments, providing flexible working hours through discussion

• A bike to work scheme

• Every Monday morning, we have a virtual team breakfast checkin where we eat together, share updates, learnings and our ambitions for the week ahead

• Membership to the Headspace, the mental health app

• We have an annual team-away day and quarterly show+tells; where we come together as a company, taking time out to learn, reflect, and eat snacks

• We provide an annual training budget, which can be used for external opportunities from talks and conferences to more bespoke hands-on training. We have weekly learning sessions for all our team members, with a vast topic range

• Access to Snook social clubs, and opportunity to run your own 

• Snook group pension plan

• We support you with a Snook buddy when you join to get you started

How to apply

This is an immediate start campaign so please don’t wait to submit your application. We are sifting and interviewing candidates on a weekly basis. 

Please submit a CV, cover letter and a short supporting example of your work in the format of an A4 document highlighting key projects.

In the covering letter, please tell us a little bit about yourself, why you would be a good candidate for the position, and why you want to work at Snook.

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries, and is committed to having a team that is made up of diverse skills, experiences and abilities. If you have any questions please get in touch at [email protected]

Due to the current Covid-19 epidemic, we anticipate that all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours.