nClouds is a credentialed, award-winning provider of DevOps and cloud professional services, products, and solutions, specializing in modern infrastructures on AWS. We work as an extension of our clients and love tackling their stickiest challenges. All so our clients can deliver innovation faster and create awesome customer experiences.

As a Project Manager, you will have a direct effect on the bottom line of the company by ensuring all team and team members deliver quality service to nClouds customers.

Key Responsibilities:

1. Demonstrate basic project management skills - managing tasks, resources, scope, and budget, identifying and mitigating risks.
2. Communicate effectively both verbally and in writing at all levels of Management,
3. Client, Team members, and external stakeholders.
4. Identify and manage risk proactively.
5. Navigate the dynamics in a multi-contractor environment with varying priorities and goals.
6. Prepare reports and brief management in support of project goals.
7. Prepare, oversee, and maintain project schedules.
8. Meet with end-users and business owners to elicit, analyze, and understand current business processes; identify gaps and document requirements.
9. Develop weekly and monthly status reports identifying issues and risks, document the status of each work assignment, and plan for the following reporting period.
10. Create and maintain project artifacts including project plan, communication plan, and risk management plan.
11. Schedule meetings with the project team, stakeholders, and other participants; prepare agendas; and take meeting minutes capturing discussion points and action items
12. Support quality processes by reviewing team documents.
13. Excellent presentation skills and client presence.
14. Manage the relationship with the clients.
15. Mentor and coach Project Managers regarding project management technical and soft skills.
16. Must have strong written and verbal communication skills; effectively communicate strategic messages to target audiences.
17. Help identify and build processes stemming from potential gaps
18. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Required Qualifications:

1. Three (3) or more years of professional work experience leading Agile development projects.
2. PMP or Agile Certification is desired
3. Highly adept at project management skills and techniques.
4. Experience with project management and Agile tools (e.g., MS Project, Jira, Confluence, etc.)
5. Ability to deliver in a fast-paced environment under tight deadlines
6. Demonstrated initiative with creative thinking with attention to detail
7. Having worked with clients within the IT industry is a plus.
8. Mentor team members about project delivery and scopes.
9. Great interpersonal and relationship-building skills.
10. Excellent written and verbal communication skills.

What to Expect:

First Week

1. Start with the onboarding process incorporating you into the assigned DevOps Team.
2. Set up all your access and security policies.
3. Learn about nClouds practices, values, and solutions
4. Meet the Senior PM and other Project managers and get familiar with nClouds DevOps offering and team structure, schedule, practices, and procedures
5. Complete the onboarding process.
6. Familiarize yourself with management tools being used such as Jira, confluence, Zoho, notion, etc.

First Month

1. Review clients / projects currently assigned to the team and hold knowledge transfer sessions with team members.
2. Start joining customer calls.
3. Become fully ramped up and integrated into the team.
4. Start taking ownership of assigned projects, oversee team’s schedule management and ensure that assigned goals and deadlines are met.
5. Work with your Team Lead to ensure proper distribution of project tasks among team members and ensure that the progress is reflected in relevant Jira projects

First 3 Months

1. Ensure information of all team members is up to date in zoho and the team is properly updating hours in Zoho.
2. Develop clear understanding of client’s requirements and develop close liaison with client’s assigned PoCs. Ensure any potential issues or expansion opportunities are quickly identified and logged into Salesforce.
3. Work with your TL to oversee creation and maintenance of client documentation and processes. Ensure that all required information is updated in Confluence, Salesforce, and notion. 
4. Schedule regular cadence with assigned clients and the team.

First Six Months

1. Actively participate in meetings and take ownership of tasks and activities relating to defining, implementing and tracking team’s OKR goals. 
2. Work with your TL to regularly review DevOps team’s practices and procedures and actively participate in their improvement.
3. Provide recommendations on further refining nClouds service offerings or developing new solutions based on the customers feedback and market trends

First Year

1. Work with the Customer Success Team to ensure high customer satisfaction and also ensure that Customer Satisfaction Surveys are being regularly conducted. 
2. Get accreditation of your skills by gaining relevant certifications.

Why nClouds? We are a diverse team of skilled and experienced professionals collaborating to solve client challenges. We have a shared set of ethos that defines nClouds, our mission, our attitude towards clients, and what it means to be a member of the team:

Partnerships based on shared goals.

• Challenge the status quo.

• Innovation culture that delivers client value.

• Employees are the foundation of our success.

nClouds is committed to building an outstanding team. That means identifying, hiring, retaining, nurturing, and rewarding great talent that contributes to our mission and the success of our clients.

nClouds is committed to a diverse and inclusive workplace. nClouds is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Position Type/Expected Hours of Work

This is a full-time position from home (remotely). 

Days and hours of work are Monday through Friday during normal business hours, and as may be needed to complete job duties.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.