About us:

We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.

We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises. 

We are looking for an experienced practitioner to join a team focused on redesigning critical business processes across large-scale, complex environments. This is a hands-on, delivery-focused role suited to someone that can own workstreams end-to-end and deliver measurable improvements. You will be responsible for analysing current-state processes, identifying inefficiencies, and designing and implementing future-state solutions that drive tangible business outcomes.

Working closely with stakeholders, you will lead workshops, uncover root causes using Lean methodologies, and drive alignment to implement practical improvements. This role requires someone who is comfortable operating in a consulting-style environment - taking ownership of a workstream, working through ambiguity, and delivering results with minimal oversight.

This is not a Business Analyst role. We are specifically looking for individuals who have delivered process improvement outcomes in complex environments, not just documented or mapped processes. You should be able to clearly articulate what was broken, what you changed, and the measurable impact your work delivered.

• Proven experience delivering end-to-end process improvement outcomes, not just process mapping or documentation.
• Strong Lean Six Sigma capability (Green Belt or Black Belt preferred) with hands-on application.
• Demonstrated ability to own and independently deliver process redesign workstreams.
• Experience working in complex transformation environments with multiple stakeholders.
• Ability to identify root causes and implement practical, measurable improvements.
• Strong stakeholder engagement and workshop facilitation skills.
• Clear, concise communicator with a focus on outcomes rather than theory.
• Experience in customer-focused or high-volume operational environments (e.g. contact centre, retail, digital) highly regarded.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks