NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Join Team NCS as an End User Support Engineer. 
Empowering People Through Technology.

We're looking for an End User Support Engineer to join our Public Service team and be the first point of contact for our clients' technology needs. You'll provide essential technical support that keeps people productive, solving real problems for real users every day.

This isn't just about fixing technical issues—it's about delivering exceptional service, building trust with every interaction, and being part of a team that values both technical excellence and genuine human connection.

What You'll Be Doing

First-Line Technical Support

• Provide responsive support for desktops, notebooks, tablets, and smartphones via phone, email, and remote-support tools
• Deliver first-call resolution wherever possible, ensuring users get back to work quickly
• Classify and prioritise incidents based on urgency and business impact

Microsoft 365 & Workplace Technology

• Troubleshoot Windows, Active Directory, and Microsoft 365 issues
• Administer user accounts, mailboxes, licenses, and basic M365 services
• Support clients through M365 transitions and migration activities

Infrastructure & Connectivity

• Resolve Wi-Fi, LAN, and VPN connectivity issues
• Support hardware and peripheral troubleshooting
• Understand and apply fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)

Case Management & Documentation

• Maintain ownership of cases from initial contact through to resolution
• Escalate complex issues to resolver groups while keeping customers informed
• Document incidents accurately and completely in the ticketing system
• Provide timely status updates and manage customer expectations throughout the resolution process

Service Excellence

• Ensure all calls are answered and emails responded to promptly
• Follow work instructions and service level agreements
• Notify your Team Lead of any unusual surge in incidents
• Contribute to a customer-first culture with patience and professionalism

Experience & Skills

• Technical service desk, desktop support, or end-user support experience
• Hands-on knowledge of Windows Operating Systems and Active Directory account administration
• Working experience with Microsoft 365 applications and ecosystems
• Good understanding of hardware, peripherals, and common workplace technologies
• Experience supporting Wi-Fi/LAN connectivity

Technical Knowledge

• Fundamental networking concepts: TCP/IP, DNS, DHCP, VPN
• Exposure to M365 Admin Center, Teams, SharePoint, Exchange, Entra ID (Azure AD), and Intune is advantageous
• Basic understanding of ITIL framework principles

Certifications (Preferred)

• Microsoft 365 Certified: Fundamentals (MS-900) strongly preferred
• CompTIA A+ preferred

Personal Qualities

• Strong customer service orientation with patience when dealing with non-technical users
• Excellent spoken and written English communication skills
• Meticulous attention to detail in incident documentation
• Ability to work independently while collaborating effectively with team members
• Calm under pressure and able to manage multiple priorities

Why Join NCS?

Grow with Us

• Work on cutting-edge AI products that shape the future of technology
• Collaborate with talented, passionate teams across research, engineering, and design
• Access continuous learning opportunities and career development pathways

Make an Impact

• Transform AI research into products that solve real problems for clients and users
• Drive innovation in a leading Technology Services Firm with regional presence
• Contribute to building a better future through responsible, human-centred AI

Thrive in Our Culture

• Experience a human-to-human approach where relationships and collaboration matter
• Be part of Team NCS, where bold ideas meet practical execution
• Enjoy a supportive environment that values diversity, inclusion, and respect

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].