The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013. 

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country. 

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services. 

In addition, NBI can trade on behalf of clients in Jordan and international markets through Capital Investments, Capital Bank’s investment arm, as well as offer trading services in the Baghdad Stock Exchange through its wholly owned subsidiary, Wahat Al-Nakheel. 

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards. 

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has 51branches in all major cities in Iraq, and a branch in Saudi Arabia. 

Job Summary

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring compliance with bank policies and procedures, achieving business targets, and delivering exceptional customer service. The role includes supervising branch staff, managing operational activities, supporting sales and business development initiatives, and ensuring efficient and secure branch performance.

Key Responsibilities

• Assist the Branch Manager in managing daily branch operations and achieving business, sales, and customer service objectives.
• Supervise branch staff and ensure compliance with banking regulations, internal policies, and operational procedures.
• Monitor branch performance, review operational reports, and support productivity improvement initiatives.
• Provide coaching, guidance, and performance feedback to employees and identify training needs.
• Handle customer escalations and ensure prompt resolution of complaints and service issues.
• Support business development activities, acquire new customers, and strengthen relationships with existing clients.
• Oversee account opening, deposits, withdrawals, transfers, cheque processing, and other banking services.
• Ensure the accuracy of daily transactions, reconciliations, approvals, and end-of-day controls.
• Monitor branch cash operations, ATM cash replenishment, and operational risk controls.
• Assist in budget planning, target achievement, and branch performance evaluation.
• Coordinate with internal departments regarding credit facilities, operational requests, audits, and compliance requirements.
• Support branch inspections, internal audits, and implementation of corrective actions.
• Ensure branch facilities, security systems, fire safety measures, and customer areas are maintained to the highest standards.
• Act on behalf of the Branch Manager when required and perform other duties as assigned.

• Bachelor's degree in Finance, Banking, Business Administration, or a related field.
• Proven experience in banking operations and branch management.
• Strong leadership, customer service, and relationship management skills.
• Good understanding of banking products, compliance requirements, and operational controls.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to work under pressure and achieve business targets.

Preferred Experience

• Experience in the banking or financial services sector.

• Knowledge of data governance, reconciliation, and regulatory reporting requirements is a plus.