The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013. 

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country. 

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services. 

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards. 

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has more than 38 branches in all major cities in Iraq, and a branch in KSA. 

Key Responsibilities
· Analyze and redesign banking processes to improve efficiency, performance, and customer experience.
· Evaluate data, KPIs, and operational metrics to identify issues and drive corrective actions.
· Lead process transformation and automation initiatives in collaboration with business and technology
teams.
· Drive change management, ensuring smooth adoption through stakeholder engagement and
communication.
· Support continuous improvement using methodologies such as Lean, Six Sigma, and Kaizen.
· Develop and maintain process documentation, SOPs, and deliver employee training.
· Ensure compliance with regulatory standards and assess impact on risk, efficiency, and profitability.

Qualifications
· Bachelor's degree in business administration, Management, Industrial Engineering, Finance, or related
field.
· Certifications in Lean, Six Sigma, Kaizen, or BPM are a plus.
· 3-5 years' experience in Process Re-engineering, Business Analysis, Automation, or Continuous
Improvement.
· Minimum 5 years of banking experience.
. Proven track record in delivering successful process transformation initiatives within the banking sector.

• Strong analytical skills with the ability to solve problems effectively.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in data analysis and process mapping tools.
• Strong project management skills.
• Ability to manage multiple projects and priorities simultaneously.
• High attention to detail with a strong focus on quality and accuracy.
• Proactive and adaptable to changing business needs.
• Strong organizational skills with effective time management abilities.
• Ability to train and mentor employees on new processes.