The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013. 

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country. 

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services. 

In addition, NBI can trade on behalf of clients in Jordan and international markets through Capital Investments, Capital Bank’s investment arm, as well as offer trading services in the Baghdad Stock Exchange through its wholly owned subsidiary, Wahat Al-Nakheel. 

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards. 

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has 28 branches in all major cities in Iraq. 

• Process Analysis:

Evaluate current organizational processes, workflows, and systems to identify areas for improvement and efficiency gains.

Develop and present process improvement plans to senior management.

• Data Collection and Analysis:

Gather and analyze data, performance metrics, and key performance indicators (KPIs) to quantify process inefficiencies and track improvements over time.

• Solution Development:

Collaborate with various departments to understand their needs and challenges to develop and propose practical solutions, including process redesign, automation, or technology enhancements.

Monitor the implementation of new processes and make adjustments as needed.

• Change Management:

Facilitate change management efforts by communicating proposed improvements, obtaining buy-in from stakeholders, and ensuring successful implementation.

• Continuous Improvement:

Lead or participate in continuous improvement projects, employing methodologies such as Lean, Six Sigma, or Total Quality Management (TQM) to drive ongoing process enhancements.

Stay updated on industry trends and best practices in process improvement.

• Training and Documentation:

Develop training materials, standard operating procedures (SOPs), and documentation to ensure that optimized processes are effectively adopted and maintained by teams.

Facilitate workshops and meetings to gather input and feedback from stakeholders.

• Time Management

Manage multiple process improvement projects simultaneously.

Meet deadlines and ensure implementation are being performed as per the schedule

• Enhancement Evaluation

Ensure compliance with company policies and regulatory requirements.

Provide ongoing support and guidance to teams implementing new processes.

Evaluate the impact of process changes on overall business performance.

• Bachelor's degree in Business Administration, Management, or a related field.
• Certification in process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Minimum of 3-5 years of experience in process improvement or a related role.
• Minimum of 5 years of experience in Banking Industry.