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Universal Pictures Content Group (UPCG) is a distinct business unit within Universal Pictures Filmed Entertainment Group, part, of NBCUniversal. With offices around the world, UPCG acquires, develops and produces a diverse range of quality content across a multitude of genres (film, anime, TV drama, music, sports, documentary, family entertainment, events & special interest) for global distribution.

ABOUT THE ROLE: 

The Senior Analyst role is a key role within Enterprise IT Operations, reporting directly to the Sr. Manager of International Operations. This position builds on core deskside and support capabilities, expanding the analyst's scope to include operational responsibilities that enhance end-to-end service delivery. The Senior Analyst will be equipped with increased access to systems and tools to directly carry out transactional tasks that were previously routed through engineering teams. The role is ideal for a technically adept support professional with strong troubleshooting skills, a customer-first mindset, and a desire to take ownership of critical service operations in a fast-paced environment.

YOUR RESPONSIBILITIES: 

• Deliver deskside and remote support to end users, ensuring timely resolution of technical issues.
• Provision user accounts, mailboxes, licenses, and other service-related resources.
• Perform basic configuration and administrative tasks across IT platforms. 
• Handle routine operational tasks with increased autonomy using internal tooling.
• Collaborate with engineering teams to transition recurring transactional activities into the Sr. Analyst scope.
• Maintain accurate documentation of procedures and task execution.
• Contribute to continuous improvement efforts through feedback and process refinement.
• Support onboarding and offboarding workflows with minimal escalation.

BASIC REQUIREMENTS: 

• Proven experience in an IT support or deskside analyst role with strong troubleshooting skills.
• Familiarity with common enterprise systems such as Active Directory, Exchange, and Microsoft 365.
• Ability to follow standard operating procedures and execute technical tasks with precision.
• Strong attention to detail and a consistent record of completing service requests independently.
• Excellent communication and customer service skills, with a proactive approach to problem-solving.
• Demonstrated ability to adapt quickly to new tools, technologies, and processes.
• Strong organizational and time management skills in a fast-paced support environment.
• Strong Japanese and English langugage skills.

DESIRED REQUIREMENT:

• Experience working cross-functionally with engineering or infrastructure teams is a plus.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].