NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Product Manager, Streaming Video Engineering, will play a critical role in driving innovation across Digital Network Operations Center (DNOC) tooling and monitoring platforms. This position is responsible for identifying opportunities to enhance operational efficiency, leveraging data and ROI analysis to prioritize initiatives, and shaping product roadmaps. By introducing and integrating emerging technologies such as generative AI, automation, and machine learning, the role ensures NBCUniversal remains at the forefront of streaming video operations and delivers reliable, scalable solutions to support global distribution.

• Work across DNOC tools and monitoring systems to identify opportunities for innovation and ecosystem improvement
• Use data analysis and ROI metrics to prioritize initiatives and guide product roadmaps
• Partner with engineering, operations, and leadership teams to evaluate and implement emerging technologies including generative AI, automation, and machine learning
• Lead integration of new tools and workflows into existing systems, ensuring scalability, compliance, and operational excellence
• Develop dashboards and reporting frameworks to measure adoption, performance, and financial impact of technology investment
• Drive change management efforts to ensure smooth rollout and adoption of innovative solutions across global teams
• Deliver enablement workshops and training to foster understanding and adoption of new technologies
• Act as a trusted advisor to stakeholders, balancing innovation with resource constraints and helping to establish long‑term strategic goals and roadmaps

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $150,000

• Minimum five (5) years’ experience working with Operations teams
• Minimum five (5) years of experience in Product Support or DevOps
• Minimum five (5) years of experience in staff management with a proven track record of effective leadership, high energy, and strong team collaboration
• Minimum three (3) years of experience leading a support team to successful issue resolution
• Knowledge of common persistence frameworks and languages including Python, JavaScript, SQL.

Desired Characteristics

• BA/BS in a related field or equivalent professional experience
• Extensive background in product management, customer success, and technical leadership across AI, IoT, and streaming platforms
• Experience designing, delivering, and auditing training programs and enablement workshops for global teams
• Familiarity with large language models (LLMs), retrieval-augmented generation (RAG) based solution patterns, including prompt design, model evaluation, and retrieval pipeline optimization.
• Experience designing and delivering API-based integrations and interoperability across enterprise platforms and systems.
• Experience working in modern cloud environments, including but not limited to AWS and Azure.
• Demonstrated success leading complex projects, managing change initiatives, and optimizing operations workflows and monitoring systems in high-availability environments
• Deep technical expertise with digital video and audio systems, SDK integrations, telemetry, troubleshooting workflows, and test techniques
• Strong foundation in data engineering and statistics, with ability to apply financial and performance analysis to guide decisions and measure ROI
• Exceptional interpersonal and communication skills with the ability to coach, mentor, and influence diverse teams and executive stakeholders
• Flexible and resilient, able to respond effectively under pressure and thrive in fast-paced environments
• Track record of delivering measurable impact, including driving adoption, retention, and securing multimillion-dollar renewals with vendors and related service providers

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Hybrid 4-day position (domestic NBC-based facility) with 20% travel requirements, often to core team in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
• It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].