NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

NBCUniversal has an opening for a Director, Guest Experience, Tours and Audiences NBC Studios as part of the Rockefeller Center Operations (RCO) Team. This is an opportunity to partner with clients across NBCUniversal to showcase NBCU brands to the general public and provide an elevated experience to all guests coming to 30 Rockefeller Plaza. This position reports to the Vice President, Guest Experience and requires a full-time on-site schedule.

JOB PURPOSE:

The Director will oversee all aspects of the guest experience and operations for the NBC Studio Tour and Live Audiences, ensuring operational excellence, elevated client service, and sustained business growth.

ESSENTIAL FUNCTIONS:

• Lead the Tour and Audience teams to drive business success, operational efficiency, and continuous improvement.
• Manage all day-to-day operations for the NBC Studio Tour and Audience process
• Oversee a team of approximately five full-time staff and three contractors, fostering a culture of collaboration, accountability and high performance.
• Develop and implement operational enhancements to elevate the live audience and tour experience.
• Partner closely with AV, Engineering, and IT teams to maintain and improve all audio-visual and technology elements supporting the Tour and Peacock Lounge.
• Ensure exceptional client service standards through proactive communication, prompt issue resolution, and consistent quality delivery.
• Oversee internal tour requests both public and private from inquiry through execution.
• Oversee Page training for Studio Tours and Audience Services, ensuring alignment with NBCU Page Program standards.
• Collaborate with the NBCU Page Program, Security, and Facilities teams to align on operational priorities and safety protocols.
• Partner with the Sr. Director of Guest Experience, Partnerships & Development on internal activations
• Work with entertainment show audience coordinators to ensure seamless, consistent, and brand-aligned audience operations across all productions.
• Strategically plan audience timelines and scheduling to optimize show and guest flow

BASIC QUALIFICATIONS:

• 7+ years working experience in production or operations in a client facing role.  
• Proven ability to be flexible and consistent in a fast-paced and ever-changing environment
• Demonstrated ability to effectively manage and train a team
• Influence and align cross-functional teams to drive key initiatives and achieve organizational goals
• Must be able to collaborate effectively with internal and external stakeholders
• Ability to actively problem-solve and critically think
• Demonstrate flexibility and openness to taking on expanded scope and evolving responsibilities in a dynamic environment
• Excellent interpersonal and communication skills
• Demonstrated attention to detail and able to perform tasks with minimal supervision and direction

ELIGIBILITY REQUIREMENTS:

• College degree required
• Must be proficient in Excel and PPT
• Must be extremely organized and driven by efficiency
• Must have exceptional time management skills
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

DESIRED QUALIFICATIONS:

• Familiarity with basic production operations

ADDITIONAL INFORMATION:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $115,000 - $130,000 (bonus and LTI eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].