NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

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Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Primary focus

The Commerce Product Design Team cares for the UX of the user who wants to sign up, purchase, upgrade, downgrade, or cancel their subscription. This role reports to the Sr. Design Director, Partnerships Activation.

This role will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on journeys and capabilities that allow discovery, evaluation and purchase in conjunction with third party partners and resellers.

Key Responsibilities

• Present vision, strategy, and data-informed design solutions to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.
• Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.
• Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.
• Deliver end-to-end UX for high-value, consumer-centric digital products.
• Translate requirements to flows that can leverage from existing flow and/or establish new flows.
• Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behavior.
• Lead design thinking exercises for cross-functional ideation and concept exploration.
• Work with foundational leads, such as— UX research, UX engineer, UX design systems lead, and also UX content design/UX writer
• Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.
• Have a human-centered design approach to how to evolve our output and process.
• Maintain a critical eye, and an obsessive attention to detail.
• Be an ambassador to a healthy and collaborative culture for our product organization.

Qualifications

• Seasoned user experience skills with relentlessly high standards, and deep operational knowledge and expertise in every aspect of UX and product design.
• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
• Mature & strong communication and presentation skills —able to articulate your point-of-view and engage in fact-based discourse.
• Strong partnering skills with senior product and business leaders including the Executive team on strategy and execution.
• Resilience that enables you to feel at home in a fast-paced, iterative, and collaborative environment.
• Robust prioritization skills that enable you to work on multiple tracks and pivot from one project to another.

Essential Knowledge and Experience:

• 7+ years industry experience in the field of UX/Product Design
• A degree in design, computer science, or human factors
• Service design work you have led, including service blueprints and multi-touchpoint, cross-domain user journeys
• You have worked on commerce UX in the past that focused on rewards or loyalty programs
• An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology
• Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools
• Demonstrated expertise and experience designing for web, mobile, and other application platforms

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $170,000 -  $240,000, bonus and long term incentive eligible 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].