We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Lead Security Coordinator is a member of the Global Security Organization and is responsible for supporting the Guest Reception Supervisor at NBCUniversal’s Corporate Headquarters in Midtown Manhattan, NY. They will report to the Manager, Guest Reception.

What You’ll Do:

• Greet employees and their guests with courtesy and professionalism. Review access permissions and process appropriated identification in a timely manner
• Answer phones and respond to email requests courteously and professionally
• Prioritize customer service and guest satisfaction as a representative of 30 Rockefeller Plaza, NBCUniversal, and Global Security Operations
• Collaborate with Supervisor to support Employee Registration office and responsibilities assigned and assist with special projects (as necessary)
• Monitor the performance of contract security personnel that support Guest Reception
• Collaborate with Supervisor to support the Executive Security reception desk (as necessary)
• Process workflow reports as necessary
• Manage critical access lists
• Evaluate-cross train contract security personnel assigned to Guest Reception
• Oversee the check-in process for large groups and VIP visitors for executive office, studio tours, and meetings
• Oversee the organization and cleanliness of the office and workstations
• Follow all processes and protocols set forth by management at all times
• Make prompt notifications to appropriate team members during unusual situations or emergencies. Handle all situations in an attentive, calm, and controlled manner
• Partner with organizations outside of Global Security to generate reports, update access control, admit guests, etc.
• Actively take part in training programs as directed
• Professional, friendly, effective, and efficient

What You Must Have:

• 3+ years of experience in Guest Reception, Hospitality, Customer Service, or Security (or similar field)
• Experience issuing guest and employee credentials
• Proficient using MS Office Suite (Word, Excel, PowerPoint, Outlook) and web applications
• Ability to maintain a corporate presence, professional demeanor, and positive attitude while assisting employees and their guests
• Available and willing to work flexible hours, including nights, weekends, and holidays

What Would Make You a Stand-out:

• 64+ College Credits or Military Experience (honorable discharge) Active Duty/Reservist (preferred but not required)
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to work in a fast-paced, high-pressure environment
• Ability to maintain composure in fast-paced surroundings
• Ability to multitask and prioritize
• Ability to successfully adapt to changes in the work environment
• Ability to work well on a team, independently, and with divisions external to the Security organization (e.g., Human Resources, Legal, EHS, etc.)

Additional Information:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $23.00 - $27.00/hour

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
orientation, marital status, pregnancy, veteran status, membership in the uniformed
services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the
right to request a reasonable accommodation if you are unable or limited in your
ability to use or access nbcunicareers.com as a result of your disability. You can
request reasonable accommodations by emailing [email protected].