Associate, Content Merchandising & Ops

  • Full-time
  • Business Segment: Direct-to-Consumer

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.  

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

NBCUniversal is hiring an Associate of Content Merchandizing & Operations to join the team responsible for curating TV series, movies, news, sports, and other content experiences across the Direct-to-Consumer service and other digital streaming products. We are seeking a cool-headed, detail-obsessed operator who is adept at managing the ebb and flow of a massive schedule. The ideal candidate will have demonstrable experience thriving within the content management systems utilized to curate content and managing complex workflows cleanly. 

The Content Merchandizing & Operations team is tasked with tactically and creatively promoting the entirety of the streaming library by managing the content, artwork, and metadata used to curate it, including alternative and custom assets used in personalization, audience segmentation and multi-variate testing.  It is a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with the Video Operations, Product, Marketing and Customer Support teams in addition to other stakeholders.

The successful candidate for this role will bring hands-on experience managing complex digital publishing projects along with an aptitude with a variety of content management systems and a sense of personal responsibility for the accuracy of their work. To excel in this role, you must have the ability to work in a fast-paced environment, set and meet deadlines for publishing large volumes of content, own the project management of assets and logistics for multiple events, prioritize based on data and communicate fluently with Video Operations, Product, Marketing and Programming teams.


  • Responsible for near 24/7 coverage depending on content releases and priorities, ensuring operations and promotions have no issues and functioning as the first line of triage when incidents occur
  • Manage the daily curation of multiple pages within the platform experience and serve as back-up for other members of the Content Merchandizing & Operations team
  • Assist in the execution and planning of functionality tests affecting all aspects of the Peacock platform and the CMS that powers it
  • Evaluate functionality and workflows during testing to identify bugs, functionality gaps, or operational hinderances
  • Assist in the project management of testing scheduling, test script writing, requirements gathering, and all aspects of test and functionality preparation
  • Collaborate with multiple teams to ensure functionality requirements are understood and communicated properly
  • Manage complex package of user facing imagery for all live events
  • Assign necessary metadata to all live events
  • Assist in monitoring production bridges for high profile weekend and evening events when necessary



  • Minimum of one year of experience working in title operations or publishing at a large-scale editorial, e-commerce, or video service. 

  • Previous experience working in entertainment or social operations 

  • Previous experience working on live streamed events and live streaming operations preferred 

  • Demonstrable ability to manage an ever-changing content pipeline 7 days a week 

  • Exhibit excellent organization and communication skills, attention to detail and the ability to clearly and concisely articulate workflows and concepts for a variety of audiences 

  • Proactively identify opportunities to adjust processes for efficiencies. Help develop strategies and procedures for continual improvement for editorial operations  

  • Excellent writing and presentation skills 

  • A passion for sports, news, television and movies. 

  • Ability to work holidays, weekends, late nights and whenever sports happen around the world 

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $65,000 - $75,000 

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing [email protected].

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