Director of Quality Assurance - Video Playback

  • Full-time
  • Business Segment: Direct-to-Consumer

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

We are seeking an experienced Quality Assurance leader to join our global streaming platform as a Director of Quality Assurance to provide strategic leadership and vision for the best-in-class playback experience for our users.

As a director, you will be responsible for defining and executing a comprehensive and long-term QA strategy across Global Video Engineering’s portfolio of products, including VOD/Live streaming, ad-insertion integrations, and video players. You will lead a global team of managers and individual contributors and scale the team as and when needed to fit business needs.


  • Lead the video QA function across NBCUniversal’s Direct-to-Consumer portfolio of products, including Peacock and TVEverywhere – setting benchmarks of quality and standards of automation
  • Build and execute a comprehensive QA strategy that spans across functional, regression, automation, and quality of experience testing focused on raising the quality bar and on the reduction of time to market
  • Work closely with software engineering leadership to create and iterate on a seamless and scalable testing process across multiple products, teams and locations
  • Hire, nurture and manage world class team of QA managers and individual contributors, fostering a culture of innovation, collaboration, and continuous improvement
  • Drive the adoption of automated testing frameworks and tools to increase testing efficiency and coverage
  • Stay abreast of industry trends, emerging technologies, and best practices related to video playback, and champion their adoption within the organization


  • Degree in Computer Science, Data Science or experience in similar role
  • Minimum of 7 years proven experience in a QA leadership role overseeing video playback testing in a global and fast paced OTT streaming business
  • Proven track record in building and transforming global QA teams and driving the big picture strategy
  • Self-starter with a “can do” attitude focused on building great relationships within the business
  • A leader that that allows for “outside the box” thinking and redefining boundaries where needed to further improve playback experience for our customers
  • Excellent leadership and people management skills, with the ability to motivate and nurture a team of managers and individual contributors
  • Effective communicator able to understand business and technical jargons to persuasively communicate in either direction, proficient in translating complex technical issues into easy to understand and concise overview
  • In depth knowledge of video playback technologies, streaming protocols, content delivery networks (CDNs), and associated KPIs

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $170,000 -  $205,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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