Sales Integration Associate

  • 100 Universal City Plaza, Universal City, CALIFORNIA
  • Full-time
  • Business Segment: Parks & Resorts

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

This position is responsible for supporting the Sales Integration team efforts by supporting the operation and maintenance of Universal Studios Hollywood’s (USH) proprietary client web stores and client API connections, as well, as coordinating Universal Studios Hollywood client transitions to new Universal Parks & Resorts (UPR) applications.  Responsibilities include coordinating daily operations of the Business to Business (B2B) e-Ticket System and USH Connect API configurations, which is used by most clients to transact their daily purchase and distribution of Universal Studios Hollywood e-tickets. This position also works with our USH Sales Managers and UPR cross-functional teams to coordinate new client connections starting with onboarding discussions through testing and launch.  The ideal candidate in this role is a dynamic, detail-oriented, and personable team player that works cross-functionally with various teams/departments to ensure the smooth operation for both our external and internal partners of these vital sales process systems.

Responsibilities

  • Support internal team members, and external clients, with Web Store & API system related requests/questions
  • Manage the day-to-day maintenance and administration of our internal sales platforms
  • Manage pricing configurations, with internal teams, for all sales channels
  • Organize and support sales managers in all client system integration needs
  • Maintenance/review of e-ticket templates, icons, etc.
  • Assist with set-up, upload and testing of all tickets
  • Resolution of technical issues relating to our sales ticketing systems
  • Correspondence with sales team members on price changes, new ticket products and scheduled maintenance for our sales platforms
  • Perform other duties as assigned

Clients

  • Maintain and develop relationships with internal team members
  • Partner with I.T., sales, finance and operations teams to maintain smooth operation of our sales platforms and B2B e-ticket system
  • Coordinate ongoing internal team member/client communications and training (i.e. product/price changes, scheduled maintenance to the website)
  • Partner with sales managers for partner communications and introductions to appropriate client system development teams

Qualifications

  • Bachelor’s degree from a four-year college or university preferred; major in Business, Marketing or Sales preferred
  • Minimum 2 years of Sales experience preferred
  • Proficient with Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams, OneDrive and Sharepoint
  • Flexibility and willingness to work evenings and weekends during peak periods

Desired Characteristics

  • Demonstrated ability to drive processes and to deliver high quality services
  • Successful candidates will possess a natural, yet professional ease at working with and relating to the needs of both internal and external clients in a fast-paced, ever-changing environment
  • Ability to work with others and collaborate across the organization to achieve goals
  • Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments
  • Self-motivated, and demonstrates a strong personal desire to achieve results
  • Strong written and verbal communication skills

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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