Assistant Manager Attractions

  • 100 Universal City Plaza, Universal City, CA
  • Full-time
  • Business Segment: Parks & Resorts

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

As an Attractions Assistant Manager, you will be responsible for assisting the Attractions Manager with maintaining strategic and daily operation plans that support overall Guest and Team Member satisfaction of the attractions.

Job Summary:

o Helps ensure Artistic and Thematic integrity of attraction.
o Assist the Manager and Talent Acquisition in hiring, training and development of B192 Attractions team members.
o Responsible for managing all Team Members by setting work expectations and leadership standards.
o Offer consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
o Develop and implement programs to improve guest and Team Member satisfaction.
o Ensure appropriate and timely investigation and response to guest and Team Member concerns.
o Maintains the operational efficiency of attraction during park hours and seasonal/special events.
o Oversee Team Member reviews and counseling to ensure all guidelines and policies are followed.
o Encourages Team Member development and participate in Team Member interviews for Premium roles.
o Serve as designated duty manager for the daily area operation, weekly as scheduled.
o Assists in creating, maintaining and supporting the labor, Training, and non-labor budgets.
o Review and approve all hourly staff time and attendance forms for accuracy.
o Provide daily summary of day-to-day operations.
o Work closely with Technical Services on venue repairs and upkeep.
o Oversee operational compliance, safety, and Training requirements.
o Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.


o High school education required.
o Minimum 3 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred.
o Must be available to work on weekends, holidays and nights as required.
o Need to be a quick thinker with the ability to make sound decisions.
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols in select work settings or where jurisdictionally mandated.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics
o Two or four year college degree preferred, or equivalent work experiences required.
o Experience working in and managing in a union environment.
o Excellent written and oral communication skills to effectively communicate with all levels of the organization.
o Thorough knowledge of MS Excel, Work and PowerPoint.
o Strong interpersonal and analytical skills.
o Proven ability to anticipate needs and initiate action to correct.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

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