MysticInvest is a river cruise and expedition holding company whose parent company is Pluris Investments. Considered one of the world's largest river cruise operators, MysticInvest integrates in this sector DouroAzul, the largest river cruise operator in Portugal, distinguished several times as the best river cruise company in Europe, and Nicko Cruises, which operates more than two dozens of hotel ships on three continents. In 2019, MysticInvest reinforced its internationalization strategy with the launch of Mystic Cruises, a company dedicated to ocean cruises that aims to have a fleet of 10 expedition cruise ships operating over the next decade. In addition to these companies, MysticInvest currently includes Atlas Ocean Voyages, DouroLegend, DouroHeritage, and DouroAzul Talents and Mystic Ocean.

The IT Operations Manager will:

• Manage, coordinate, and guarantee the operation, evolution, and continuity of IT services associated with IT River Fleet, ensuring that systems, equipments, communications, technology services, and IT fleet solutions meet Douro Azul’s operational needs.
• Act as the IT Business Partner for River Operations and lead the support team
• Manage IT projects related to the construction, preparation, and commissioning of new vessels / builds

Responsabilities:

The responsibilities of an IT Operations Manager (River Fleet) include:

• Overall management of Ship’s IT Infrastructure (Systems; Network; Communications; Security)
• Gather operational and Business Requirements, bringing project specifications to the IT team
• Lead IT projects, writing specs, reviewing quotes, procurement, following-up work execution in an organized, documented, and trackable way
• Maintenance of Ship’s IT Systems (multimedia systems, audio-visual and communications, internet, TV and satellite connectivity, CCTV systems and other equipments) ensuring an efficient operation
• Working according to the highest safety and security standards 
• Active participation on building and controlling the IT River Fleet budget
• Arranging and managing external contractor works
• Manages season closing / opening IT activities
• Coordinates “Winter Season” maintenance/improvement works
• Ensures proper IT support supervising the company support team
• Manages the New Ship Building projects (IT Scope)

Technologies to address:

• Satellite TV & Streamers;
• 4G/5G Antennas;
• Sound Systems & Public Announcement;
• Video and Multimedia System;
• Wi-Fi Systems;
• VoIP / PABX Systems;
• Switching & Networking
• IPTV & Video on Demand;
• CCTV;
• Security / FW Systems (Peplink / Fortinet);
• Communications (4G/5G; Satellite; …).

Soft and Hard skills

The skills of an IT & AV Operations Manager include:

• Preferably has a Degree in Electronics, Multimedia or IT;
• Demonstrated Project Management capabilities
• Hands-on profile;
• Willing to work “on the field” (River Cruise Ships along River Douro)
• In-depth knowledge of audio-visual and IT systems;
• Deep understanding IP Networking and Security;
• Ability to detect, assess and solve any issue that may arise;
• Excellent problem-solving and communication skills;
• Ability to communicate with stakeholders and guests in a calm manner;
• Leadership skills
• Flexible and adaptable;
• Drivers license