Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

General Responsibilities 

The position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with Company’s Safety, Quality and Environmental Standards. 

• To ensure that the highest level Guest Service in the Kids Club is practiced at all times and to work as per company procedures. 

• To always greet and treat passengers and children in a friendly and professional manner. 

• To ensure that passenger complaints are always treated in the most diplomatic way and to involve the Assistant Kids Club Manager or Kids Club Manager, if necessary. 

• To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience. 

• To assist with organizing, planning and executing several Kids Club activities and events for each cruise. 

• To ensure that the Kids Club activities are taking place as scheduled and advertised. 

• To actively take part and lead Kids Club activities on a daily basis.  

• To play with Kids during regular opening hours of the Kids Club, when there are no specific activities planned. 

• To ensure that work stations and Kids Club areas are cleaned according to schedule, following the detail of USPH standards.  

Financial Responsibilities 

• Always act in the best interests of the company with regard to minimising costs. 

• To be cost conscious with the use of office supplies, printed materials and other consumables. 

• To promote cross promotions and revenue outlets whenever possible. 

• To ensure that Company property is maintained properly and treated with respect at all times. 

Safety Responsibilities 

• To be familiar with Ship´s Emergency plans 

• To be familiar with Safe Working Practices 

• Emergency Duties: To follow instructions on Safety Card and to participate in Guest/Crew Lifeboat Drills as per instructions. 

• Other safety responsibilities, as assigned, but not limited to the above. 

Education/Position Requirements 

• Minimum of one (1) years’ experience in a hotel / nursery on land or one (1) years’ experience on board a cruise ship in similar position required.  

• Must be fluent in written and spoken English as well as German. 

• Any additional foreign language is a plus. 

• Excellent interpersonal and public communication skills.  

• Must have good administrative and excellent organizational skills. 

• Must have the ability to always interact with all kind of children in a professional and friendly manner. 

Team Communication and Meetings 

• To attend meetings with the Kids Club team on a regular basis.