Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a five star service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a life time experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

General Responsibilities

• To supervise and train the Chief Pursers onboard Mystic Cruises and Mystic Ocean vessels.

• To visit vessels on a regular basis and to ensure that company standards are followed, and operation is running smoothly at all times.

• To replace Chief Pursers onboard any vessel in case of short notice sign off or similar.

• To create and to maintain existing Standard Operating Procedures (SOPs) for the operation onboard.

• To take necessary steps to gain maximum efficiency in all onboard processes and to continuously look for ways to improve and automate processes.

• To create and to update existing financial reports as needed. This includes but is not limited to revenue as well as cost reports and payroll related files.

• To ensure the payroll is done onboard the vessels as required by company standards, to do spot-checks monthly, to send payslips to all employees in the end of each month and to close the payroll month.

• To set up and to maintain existing wage scales in the HR System and to always ensure correctness of such.

• To set up and to maintain the PMS system with information such as: cabin numbers & categories, crew positions, cost centers, quick codes etc.

• To set up and to maintain the POS (Point of Sales) with all PLU numbers, item descriptions, price records, menu layouts etc.

• To create and maintain existing system manuals for users onboard and to train them on modules such as Check-In, Accounting, POS etc.

• To create cash forecasts and order money for the vessels.

• To verify the cashbooks for all vessels after each end of cruise.

• To work closely with HR department for rotation and hiring of Chief Pursers.

• To work closely with Accounting & Finance department ashore for any financial topics.

•  To communicate closely with IT department for any challenges within systems and applications.

• To be familiar with the Company’s SMS.

• To be familiar with the Collective Bargaining Agreement for both, hotel as well as Deck and Engine

Financial Responsibilies

• To ensure correctness of the payroll for all crew onboard the vessels and to close the payroll month after completion.

• To create and to maintain existing financial files such as revenue and cost reports.

• To create financial policies, files and documentation.

• Accounting degree or Higher Education in this field is a plus.

• Minimum of two (2) years’ experience in a similar position required.

• Must be fluent in written and spoken English.

• Additional language skills such as German or French are beneficial.

• Excellent interpersonal and public communication skills.

• Must have good administrative skills (proficient in Adonis, MXP, Excel and good knowledge in Microsoft Office applications).

• Excellent accounting, administrative and organizational skills.

• Must possess excellent leadership skills.

• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic way.

• Must be able to remain calm under pressure.

• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanor at all times

When onboard

Safety Responsibilities

• Making sure that crew and passenger manifests are always up to date and there are printed emergency lists available;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices;

Emergency Duties

• To follow instructions on Safety Card;
• o To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above;

Team Education & Training

• Ensure introduction of Job Duties and Departmental functions including continuous on the job training for Reception, Assistant Purser, Shop Manager as well as Spa Manager;
• Identification and Development of all Crew members with supervisory potential;