Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

• Is responsible to serve food and beverages to the passengers in a friendly and courteous manner in all the restaurants and/or bars.
• Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and Ship’s property that he/she is working with.
• To check all glasses, cutlery, crockery and other items needed before putting them in use. To be responsibly minded for the breakage and loss of such items.
• To lay up tables, side stations, side tables, buffets and displays; following the instructions of his/her superiors and according to company standards. To clean all table tops before laying table cloths, to clean all seating furniture if needed or when an emergency arises. To ensures that all items required for the set-up of each table are clean, unspotted and in place.
• To respect his/her Superiors, address him/her with the due titles, accept requests without questioning, co-operate unselfishly, and be a good team worker.
• Be familiar with all menu items, their preparation and service procedure.
• To make sure that all food dishes and beverages are according to menu and list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
• To carry out all side jobs as assigned to all Waiters on a fair rota basis.
• To listen to guest complaints. Rectify wrong doings and any passenger demands. Inform the Asst. Restaurant Manager and/or the Restaurant Manager of all complaints.
• To follow out Food & Beverage hygiene Ship’s regulations, according to USPH standard.
• To perform all duties assigned to efficiently, technically correct, follow the company policies, Ship’s rules and regulation, requests of Superiors, adhere to procedures of the training manual and achieve a high standard leading to total passenger and Company satisfaction.
• To always be clean and properly dressed while on duty. To have at all times short and clean fingernails. To have trimmed and clean haircut for men and moderate coiffure for women. Be aware of personal hygiene at all times.
• To perform all duties other than above requested by the Hotel Manager.

·         Other responsibilities, as assigned, but not limited to the above.

• High school Diploma or relevant apprenticeship in the Food Service industry required.
• Minimum of two (2) years’ experience in a hotel or one (1) years’ experience on board a cruise ship in a similar position.
• Fluent in written and spoken English.
• Advanced German skills required for this position, any additional foreign language is a plus.
• Good communication skills.
• Must have very good organizational skills and show attention to detail.
• Must undergo on-board USPH or HACCP training. Knowledge in this area is a plus.
• Must have initiative and the ability to work independently.
• Must be able to perform well under pressure.
• Must be service minded with an outgoing, charming and friendly personality.

Financial Responsibilities

• To be cost conscious with the use of consumables and bonded items.
• To be cost conscious with the use of cleaning materials and linen.
• To keep crockery and glassware breakages to a minimum.
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To properly use Personal Protective Equipment in work areas at all times.
• To practice Safe Lifting Techniques at all times.
• To be familiar with Ship´s Emergency plans
• To be familiar with Safe Working Practices
• Emergency Duties:

               To follow instructions on Safety Card.

               To participate in Guest/Crew Lifeboat Drills as per instructions.

• Other safety responsibilities, as assigned, but not limited to the above.