Housekeeping Supervisor (M/F)

  • Rua Dr. Brito Câmara 20, 9000-900 Funchal, Portugal
  • Contract
  • Funcao / Job: Housekeeping Supervisor

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description

General Responsibilities 

The position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with Company’s Safety, Quality and Environmental Standards. 

  • To lead the team of subordinates of assigned areas by providing ongoing coaching, guidance, training through good communication and motivation. 

  • Maintain accurate and up-to-date record keeping, to include but not limited to; guest cabins, public and crew areas inspections and maintenance reports, carpet shampoo schedule, sanitation logs. 

  • Conduct daily inspection of designated areas allocated and make corrective action as needed. 

  • Monitors compliance to all USPH and HACCP cleaning and sanitation procedures throughout assigned areas consistently. Addresses issues and findings immediately, and ensures corrective action and re-training take place 

  • Provides on-the-job training to his subordinates, including cleaning practices, procedures, equipment and materials. 

  • Report Housekeeping equipment repairs and follow up on job orders to ensure satisfactory completion. 

  • To supervise the luggage operation of the assigned area on the last night of the cruise to ensure all guest luggage is removed from corridors and placed in the appropriate luggage collecting locations.  

  • To complete a Work Registration Form correctly every day and to submit it to the Chief Housekeeper  in a timely manner.  

  • To adhere to, and to ensure that the Housekeeping Department Staff adheres to all Company Policies and Procedures, Manuals and Directives. 

  • To perform any other duties set by company policies, Management or his/her direct superior and not included in the above job descriptions.  

Financial Responsibilities 

  • To monitor and control the use of cleaning materials and consumables in the Housekeeping Department. 

  • To monitor and control stock and issuing of linen.  

  • To ensure that Company property is maintained properly and treated with respect at all times. 

Sanitation requirements 

  • Handwashing before the start of duty and at any time your hands become contaminated – and enforce Handwashing throughout the Section. 

  • Inspect and ensure all personnel in the Department follow the Company’s personal hygiene requirements. 

  • Prohibit and prevent Section personnel carrying cigarettes or cellular telephones at any time on duty.. 

Safety & Discipline Responsibilities 

You are required to: 

  • Read, understand, and implement the Mission Statement of the Company. 

  • Wear the complete prescribed uniform and name badge as specified in Company Standards, complying with regulations relating to tattoos, hair and body decorations 

  • Attend and participate as required in all emergency drills, carry personal emergency card, and understand emergency duties. 

  • To properly use Personal Protective Equipment in work areas at all times.  

  • To do In Port Manning duties as scheduled and as required by Company policy. 

  • Other responsibilities, as assigned, but not limited to the above. 


Education/Position Requirements 

  • College Degree/Diploma beneficial. 

  • Hotel Management School beneficial. 

  • Fluent written and spoken English. 

  • Advanced German skills required; any additional foreign language would be a plus. 

  • Must have Typing, Windows XP, Word, Excel and MS Outlook skills. Additional, Stock Control System, POS System. 

  • Minimum of two (2) years’ experience hotel or one (1) year experience onboard a cruise ship in a Housekeeping Supervisory/Managerial position preferred. 


  • Must have excellent organizational skills and show attention to detail. 

  • Must possess excellent leadership and human resource management skills and the ability to interact with all levels of people. 

  • Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion. 

  • Must be able to work under pressure and meet deadlines and to work to established standards. 

  • Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour at all times. 

Team Communication and Meetings 

  • Attend daily meetings with Chief Housekeeper   

  • Ensure that all subordinate crew are fully aware of all operational instructions. 

  • Lead subordinates successfully into productive working methods by setting an example and utilizing all available management tools. 

  • Provide a two-way line of communication for crew. 

  • Dealing with day-to-day problems, including personal problems. 

  • Deal with proposals and suggestions from Housekeeping  staff, report to Assistant or Chief Housekeeper 

Position Physical Requirements 

The following physical requirements apply to this position: 

  • Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus. 

  • You must be physically able to participate in emergency lifesaving procedures and drills. 

  • Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. 

  • If working in any Guest area (or where Guests may see you) you   are   not permitted to display any tattoos on any exposed part of your body when wearing uniform (summer or winter). 

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