Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a five star service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a life time experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

• To maintain an efficient operation of all passenger and crew administrative matters;
• Management and Supervision of Reception, Assistant Purser, Spa Manager and Shop Manager;
• Organizing crew activities;
• Duty plan creation for Reception;
• Collect timesheets and check and calculate overtime for crew;
• Check Visa requirements for Guests and Crew;
• Overlooking crew ON/OFF signers;
• Supervise printed material orders;
• Maintain all passenger and crew information;
• Maintain a detailed file for each port describing the documentation required for entry and clearance;
• Making sure that needed documents for ships arrival in ports are delivered to port agents and local authorities as per local requirements;
• Maintain a good relationship with all local officials as well as port agents at ports of call to ensure utmost cooperation;
• Maintain vacation schedules for all departments in cooperation with the department heads and in accordance with established Company policy for rotation of onboard and vacation periods and forward them to Seagoing Personnel Department shoreside on a regular basis;
• Close cooperation with Department Heads, individual crewmembers, and with the Charterer representatives to avoid misunderstandings and ensure that the vessel is always manned according to needs;
• As each crewmember signs off, ensure that all necessary documents are returned;
• Be familiar with the Company’s SMS;
• Be familiar with the Collective Bargaining Agreement for both, hotel as well as Deck and Engine;
• Making sure that appraisals are being delivered by Head of Departments as per SMS regulations as well as transmitted to shore side on a regular basis;
• Transmission of manifests and disciplinary action documents to shore side;
• In charge for embarkation of passenger and collection of documents such as passports if required as well as registration of credit cards;
• Control and printing of passenger statements and invoices;
• Make sure AVOs are recorded as well as follow ups are done;
• Interaction with passengers and complaint handling;

• Accounting degree or Higher Education in this particular field is a plus;
• Minimum of three (3) years’ experience in a luxury hotel in a similar position or two (2) years’ experience onboard a luxury cruise ship in a similar position required;
• Must be fluent in written and spoken English as well as German or French. Any additional foreign language would be a plus;
• Excellent interpersonal and public communication skills;
• Must have good administrative skills (proficient in Adonis, MXP, Outlook, Word and Excel);
• Excellent accounting, administrative and organizational skills;

Financial Responsibilities

• Monthly crew payroll as well as calculation of overtime;
• Credit card settlement and account payment at the end of each cruise;
• Check all Cruise Charges for Guests and Crew;
• Control of Company account charges;
• Daily posting and balancing at least once per cruise of cashbooks and safe;
• To monitor the onboard revenue of the Spa and Shop onboard;
• Handling of OnBoard Cash Fund including maintaining cashbook up to date, coordinate cash payouts, cash orders etc;
• Reimburse crew expenses (travel, visa etc) as per Collective Bargaining Agreement;

Safety Responsibilities

• Making sure that crew and passenger manifests are always up to date and there are printed emergency lists available;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices;

Emergency Duties

• To follow instructions on Safety Card;
• o To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above;

Team Education & Training

• Ensure introduction of Job Duties and Departmental functions including continuous on the job training for Reception, Assistant Purser, Shop Manager as well as Spa Manager;
• Identification and Development of all Crew members with supervisory potential;