Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a lifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

• To check in for duty according to schedule and to ensure that service station meets the expectations of the Guests and the standards set by the Company;
• To act as liaison between the Guests and the Head Waiter in regards with any problems in their stations;
• To ensure the best possible dining experience for all Guests and to provide special attention to Guests with special needs and dietary requirements;
• To follow work schedules, section plans and rotations and to do any additional duties (gangway duties, storing, midnight snack etc.) as scheduled by the Head Waiter and as required;
• To ensure a smooth and efficient service during meal hours through constant communication with the Guests and the Galley;
• To ensure that all equipment is properly and securely stored away when not on duty;
• To report work orders to supervisors when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner;
• To complete a Work Registration Form correctly every week and to submit it to the Head Waiter in a timely manner;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above.

• High school Diploma or relevant apprenticeship in the Food Service industry required;
• Minimum of two (2) years’ experience in a hotel or one (1) years’ experience on board a cruise ship in a similar position;
• Fluent in written and spoken English;
• Advanced German skills required for this position, any additional foreign language is a plus;
• Good communication skills;
• Must have very good organizational skills and show attention to detail;
• Must undergo onboard USPH or HACCP training. Knowledge in this area is a plus;
• Must have initiative and the ability to work independently;
• Must be able to perform well under pressure;
• Must be service minded with an outgoing, charming and friendly personality.

Financial Responsibilities

• To be cost conscious with the use of consumables and bonded items;
• To be cost conscious with the use of cleaning materials and linen;
• To keep crockery and glassware breakages to a minimum;
• To ensure that Company property is maintained properly and treated with respect at all times;

Safety Responsibilities

• To properly use Personal Protective Equipment in work areas at all times;
• To practice Safe Lifting Techniques at all times;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To attend meetings with the Maitre d’Hotel and Dining Room staff;
• To communicate with Head Waiter, Maitre D`Hotel as well as further Dining Room staff on a regular basis.