Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests onceinalifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

This position is primarily responsible for coordinating and overseeing the successful operation of one or more ships crew related matters, he/she will act as a liaison between the corporate office, manning agencies and vessels to offer an exceptional service to our crew and internal customers. The Crew Manager will be responsible for Human Resources – Seagoing Personnel for approximately 400 crew in 2020 and growing to 1000+ crew by 2022 represented by 25+ nationalities.

Responsibilities:

• Manning, Planning and Scheduling of crew & officer’s rotations one year in advance;
• Forecast recruitment requirements and ensures compliance of all the hires;
• Global recruitment strategies with our worldwide manning partners;
• Contract review and administration of seafarers
• Manage all the on-board crew processes, recruitment and on boarding, certifications, contracts and leave activities;
• In charge for the timely delivery of appraisals for on board personnel, including auditing the appraisals procedures making sure there is continuous improvement;
• In charge of crew travel, transportation and accommodation is organized accordingly and in line with budget requirements;
• Ensures Mystic Cruises complies with maritime rules and regulations as applicable by Flag, MLC and STCW;
• Works closely with various departments and DPA in the elaboration and auditing of the SMS;
• Creates and maintains job descriptions for all the positions on board seeking approval from each department;
• Assists in the development, implementation and administration of the Seagoing IT systems;
• Communicates with the crew in all crew related matters such sign on, sign off dates, payroll, certifications, crew inquires, etc;
• In charge of crew payroll, defines checks and balances and effectively monitors internal controls in conjunction with Corporate Human Resources;
• Manages a team of deck & engine and hotel personnel coordinators;
• Works closely with the Marine & Technical and Hotel Operations teams;
• Promotes the amazing philosophy onboard.

Experience we are looking for:

• Ocean cruise operation experience is a must;
• 5 or more years in positions with exposure to crew planning, management and crew payroll;
• Advanced spreadsheet and computer skills;
• Analytical skills, financial analysis and budget planning;
• Experience with Adonis HRIS preferred;
• Experience managing a team in house and remotely;

Education and Qualifications:

• Educated to degree level (i.e.: Business, Marketing, Finance) or related work experience;
• CHRP qualified is preferred but not essential;

Personal Traits:

• Excellent communicator at all levels;
• Loyal and discrete;
• Must have advanced verbal and written communication skills in English;
• Must be a self-starter, self-motivated and able to work with little supervision;
• Customer service driven;
• Must be willing to travel – 30%;
• Able to work from home as required;