Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests onceinalifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

• To take care of Guest needs and to provide Room Service for Guests during the night;
• Responsible for all requests and assistance needed by the guest at night as received by the reception;
• Provide assistance to stateroom stewards during turn around day by stripping bed and pillows, removing linen, towels, chinaware, glassware, and garbage from the rooms;
• Supervision of Night Cleaner during night shifts;
• To keep all public areas clean and tidy during night shift and do deep cleaning as instructed by Housekeeping Manager;
• To keep assigned pantries well stocked, clean and tidy according to schedule and instruction from the Housekeeping Manager, following the detail of USPH standards;
• To provide assistance in Staterooms and sections on embarkation day to ensure that rooms are ready for embarkation on time;
• To report work orders to the Housekeeping Manager when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner;
• To complete a Work Registration Form correctly every week and to submit it to the Housekeeping Manager in a timely manner;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above. 

• College degree required, preferably a Hotel and Restaurant Management graduate or other related course(s);
• Minimum of two (2) years’ experience in a hotel or onboard a cruise ship in similar position;
• Previous Housekeeping and Restaurant experience beneficial;
• Very good spoken English;
• Advanced German skills required for this position; any additional foreign language skills are a plus;
• Good communication skills;
• Good organizational skills and must show attention to detail;
• Must undergo onboard USPH training. Knowledge in this area is a plus;
• Must have initiative and the ability to work independently;
• Must be able to remain calm under pressure;
• Must be service minded with an outgoing, charming and friendly personality. 

Financial Responsibilities

• To be cost conscious with the use of consumables;
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To properly use Personal Protective Equipment in work areas at all times;
• To practice Safe Lifting Techniques at all times;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To attend meetings with the Housekeeping Department.