Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a lifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.

• To clean between 12 16 cabins depending on section and Deck;
• To clean assigned Guest cabins, sections and pantries according to schedule and instruction from the Housekeeping Manager, following the detail of USPH standards;
• To log the Guests Personal Laundry, send it down to the Laundry for washing, dry cleaning or pressing, and deliver it back to Guests in a timely manner;
• To have knowledge of sanitation procedures, the colour codes for cleaning and to know the correct chemicals for each purpose;
• To provide Guests with turndown service every evening and to replenish drinks, amenities and towels on a daily basis or as necessary;
• To communicate with passengers about their demands and orders according to their request;
• To do all deliveries (laundry, gifts, mail etc.) to Guest cabins;
• To greet the guest by the gangway:
• To escort Guests to their cabins on embarkation day;
• To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner;
• To complete a Work Registration Form correctly every week and to submit it to the Housekeeping Manager in a timely manner;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Assist with loading of luggage as directed by Housekeeping Manager;
• Other responsibilities, as assigned, but not limited to the above.

• College Degree/Diploma beneficial;
• Experience of one (1) year in a or onboard a cruise ship in similar position required;
• Previous Housekeeping experience beneficial;
• Very good spoken English;
• Basic German skills required, any additional foreign language skills are a plus;
• Good communication skills;
• Must have very good organizational skills and show attention to detail;
• Must undergo onboard USPH training. Previous Knowledge in this area is a plus;
• Must have initiative and the ability to work independently;
• Must be able to remain calm under pressure;
• Must be service minded with an outgoing, charming and friendly personality.

Financial Responsibilities

• To be cost conscious with the use of cleaning materials, linen, towels and other consumables.
• To be cost conscious with pantry food and locker inventory.
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To properly use Personal Protective Equipment in work areas at all times.
• To practice Safe Lifting Techniques at all times.
• To be familiar with Ship´s Emergency plans
• To be familiar with Safe Working Practices

Emergency Duties

• To follow instructions on Safety Card.
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To attend meetings with the Housekeeping Manager on a daily basis.