Our client is an engineering company that specialises in the use of digital technologies to develop and deliver solutions in the maritime and oil & gas industries.

Our client is seeking a proactive and customer-focused Customer Service Support(Network Support) personnel to serve as the first line of defense for all Layer 2 customers. The successful candidate will be responsible for monitoring critical platforms, troubleshooting issues, and ensuring seamless service delivery to maintain customer satisfaction and service excellence.

Key Responsibilities

• Act as the first point of contact for all Layer 2 customers, providing frontline support and guidance.

• Monitor all platforms used to manage Layer 2 services, including PRTG and the Starlink Portal, to ensure optimal performance.

• Identify anomalies within the network and take prompt action to resolve issues in record time.

• Handle all incoming calls and emails from Layer 2 clients, escalating unresolved matters to the appropriate teams.

• Communicate effectively with customers to address complaints and resolve both technical and administrative issues, ensuring a positive client experience.

• Generate and organize weekly network performance reports from monitoring platforms, delivering them to customers with details on their links and service status.

• Foster strong client relationships by maintaining high service standards and ensuring customer satisfaction.

Minimum qualification of a Bsc or HND in a relevant field

Minimum of 1 – 3 years of work experience as a customer service network support engineer.

Prior Experience in an Internet Service Provider or ICT company

Other relevant professional qualification in customer service may be an added advantage.

The remuneration is competitive along with other benefits.

The Deadline for submission is October 6, 2025. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

Further assessments will be required.