Our client is an Africa-focused developer of measurable and impactful zero-emission projects under a technology-driven Ecosystem, with a pipeline of projects pertaining to electro mobility and energy efficiency, commercial electric vehicle charge point operations, and clean power supply systems, at very advanced stages of their development.

The business will operate as a corporate and commercial fleet offered to commuters using EVs in a Technology-Driven Ecosystem with both hardware and software participation. The venture is planned for implementation in two phases, i.e. the Pilot Phase and the Commercial Phase, as collaboration is a Key Success Factor required for an ecosystem to exist, both phases will be driven by multiple partnerships and collaborations. The Venture will be operated as a green mobility commercial fleet with support from sustainability partners.

Running the pilot phase is expected to provide a better understanding of the routes that will be used for enhancing the venture's delivery of a ride-hailing app and trip monitoring in order to accelerate the learning curve.

They are looking for young, smart, dynamic, innovative, and focused young people to join their budding team.

• Respond to any issues and follow-up by coordinating with the appropriate departments or field team
• Support all users and help them get the most out of our apps
• Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
• Be a key player in building a support team in a challenging growth environment
• Manage appointments, enquiries or complaints from customers or clients.
• Manage relationships with technology vendors and service providers, overseeing contracts, negotiations, and ensuring that external services meet the company's standards.
• Implement robust cybersecurity measures and ensure compliance with industry regulations and data protection standards, safeguarding sensitive transportation data and customer information.
• Accurately and efficiently address any issues or disputes with customers.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
• Overseas communications, timely responses to emails and requests (internal and external)
• Various reporting responsibilities as needed

• 5 years of experience in the related field especially working for a transport mobility company, bank, telecommunication etc 
• Exceptional understanding of customer journey mapping and customer feedback analysis.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal abilities
• Data-driven mindset, with the ability to translate data into actionable insights.
• Knowledge of customer experience technology tools and platforms.
• A track record of successfully implementing customer-centric strategies and driving results.
• Passion for creating and fostering a culture of customer-centricity.

The remuneration is competitive along with other benefits.

The Deadline for submission is September 30, 2023. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

Further assessments will be required.