Housekeeping Manager

Job Description

Inspect guest room on a daily basis and ensure status is communicated to the front desk in a timely and efficient manner.
Coordinate household cleaning service operations and assign housekeeping staff to specific shifts, rooms and block to meet business demands and track attendance.
Oversee the housekeeping department budget, take inventory and ensure there is adequate supplies
Monitor all the daily operations of the housekeeping department and enhance job satisfaction by resolving issues promptly
Inspect the environment within the organization to ensure it meets minimum best practice
Develop and implement housekeeping systems and procedures and prepare reports for management information.
Adhere to rules regarding health and safety and be aware of any company-related practices
Protect equipment and make sure there are no adequacies, notify management on any damages or deficits
Obtain list of rooms to be cleaned immediately and list prospective check-in and outs to prepare work assignments
Respond to customer complaints and special request professionally
Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas)
To monitor and develop the Work schedules, Section Plans and Vacation schedules and to conduct Performance Appraisals for the Housekeeping Staff
To adhere to, and to ensure that the Housekeeping Department Staff adheres to all Company Policies and Procedures, Manuals and Directives

Candidates should possess minimum of bachelor’s degree in Hotel and Hospitality Management or related field
Minimum 3+ years relevant experience in housekeeping management, guest services or similar role
Extensive Knowledge of environmental services including detailed cleaning processes and a wide range of cleaning supplies and equipment
Proficiency in the use of information and communication technology is a plus.
Excellent communication and interpersonal skill and people management skill
Ability to communicate effectively both orally and in writing
Ability to think critically over housekeeping issues and proffer cost-effective solutions