Our client is a premium day spa renowned for providing positive energy and rejuvenation space located in the heart of Port-Harcourt city requires to the skills and expertise of a Spa Therapist to join their team.

You are expected to maintain the standards of Spa’s etiquette and service in all interactions with guests and staff. You are responsible for providing all guest with customised personal attention that meets and exceeds all their needs. You must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required.

In addition, you must contribute to the development and improvement of procedures and treatments through participation in service and process improvement opportunities.

Key Responsibilities

• Deliver a variety of spa services (body treatments, Hamman, massages, facials, laser treatments, waxing and manicure/pedicure) in a safe and comfortable manner
• You are to maintain current knowledge of all Spa’s services pricings, offerings, schedules, specials and other services provided at the spa
• Maintain equipment and sample inventory of products
• Keep documentation and maintain client’s files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• Seek for every new opportunity to suggest new and enhanced guest experiences.
• Encourage upselling, link selling and retail sales with every guest
• Provide guests with a thorough and knowledgeable range of Serene spa services
• Greet all arriving and departing guests in the treatment areas by name
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency
• Advice all incoming guests of treatment procedures, special instructions, ad billing information
• Enquire as to the guest experience and level of satisfaction with service
• Communicate guest request preferences to relevant departments and co-workers
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner
• Always maintain positive guest relations, including in-house guest, day guests, and telephone enquiries

Operations

• Ensure all equipment is in good working order and functioning properly
• Exercise dependability and willingness to work with schedule flexibility
• Practice a “clean as you go” approach to work areas
• Observe all departmental safety procedures and protocols

Communication

• Maintain the confidentiality policy for all spa guests and employees
• Provide an explanation for all spa techniques and treatments used
• Answer any therapy questions or concerns
• Effectively communicate with all co-workers, spa guest, and management to their understanding

Training and Human resources management

• Continuously attend training sessions in the spa
• Attend regularly schedules product knowledge training classes
• Attend training sessions as highlighted in the Annual Training plan
• Provide staff mentoring when required

Health and safety

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all fire, emergency procedures
• Ensure all staff within the department work in a manner which is safe and unlikely to give the risk of harm or injury to themselves or others

Other responsibilities

• Attend all staff meetings
• Attend all safety meetings
• Maintain a daily activity log
• Maintain and develop the client base
• Maintain guest history files on all existing guests
• Review all upcoming appointments and treatments

• Proven work experience as a Spa Therapist
• Hands on experience in massage techniques, hamman, laser treatments, waxing and face/body therapies
• Excellent command of English language
• Communication and customer service skills
• Positive attitude
• User level computer skills
• Degree or current license in aesthetics or physiotherapy

Deadline for submission is Feb 28, 2020. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

Renumeration is competitive