Customer Service Executive

  • Port Harcourt (GRA), Port-Harcourt, Rivers, Nigeria
  • Full-time

Company Description

Our client is a logistics company professionally supporting its clients timely, efficiently, securely, affordably, and professionally with supply chain management solutions to support their project, contract, e-commerce, onsite logistics.

Their goal is to be the known for a renowned customer service delivery in the business and to  develop and maintain a best -in -class  infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value. Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, they seek to hire a professional and young Customer Service Executive to join their growing team and promote their business goals and objectives.

Job Description

  • Receive and dispatch orders for products or deliveries
  • Ensure smooth and timely freight process flow
  •  Ensure accurate and timely data entry into our operating system
  •  Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers 
  •  Ensure documents are timely sent to customer or broker for customs purposes
  •  Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  •  Contribute to maintain strong relationships with suppliers
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  •  Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update
  •  Meet KPI standards, as per the company procedures
  •  Overseas communications, timely responses to emails and requests (internal and external)
  •  Various reporting responsibilities as needed
  •  Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
  •  Monitor the route and status of field team to coordinate and prioritize their schedule
  •  Respond to any issues and follow-up by coordinating with the appropriate departments or field team

 

Qualifications

  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English

Additional Information

Deadline for submission is July 18, 2020. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

Remuneration is competitive.