Strategic Account Manager

  • 5792 W Jefferson Blvd, Los Angeles, CA 90016, USA
  • Employees can work remotely
  • Full-time

Company Description

MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the “operating system” of their business.

We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants’ own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.

Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It’s lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association.

MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.

Come help us realize our vision of becoming the world’s leading online scheduling and local commerce platform!

Job Description

You will be responsible for managing key enterprise clients at MyTime. You will build relationships with all decision makers and stakeholders within your client portfolio to ensure MyTime’s solutions meet/exceed client expectations. Additionally, you will be responsible for achieving renewal and upsell goals across the client portfolio. 

An average day could include meetings with clients to go over best practices for utilizing the MyTime solutions and/or the advantages of using a new feature. It could also include presenting in front of senior executives, as part of a quarterly review, key recommendations and insights utilizing the power of the MyTime marketing/reporting solutions.  Throughout it all, you will epitomize the role of a business consultant who partners with your clients to ensure we help them meet their goals. 

Key Responsibilities:

  • Meet and exceed expectations for each client by understanding their business objectives and consistently mapping back to the ever growing MyTime solution set

  • Liaise with internal support teams to handle any inbound questions, technical needs, etc

  • Create and execute a renewal and upsell account plan to achieve growth goals

  • Negotiate all renewal and upsell contracts 

  • Deliver a Quarterly Business Review for each account

  • Introduce clients to existing features / functionality and keep them informed on upcoming roadmap releases 

  • Gather client input and convey internally cross functionally to inform future product development  

  • Meet/exceed all revenue targets

Qualifications

  • Bachelor’s degree or higher

  • 6+ years experience in Account Management across enterprise accounts, preferably with a tech/SAAS provider that delivers a complex solution touching mission critical parts of a business

  • Self starter who thrives on helping customers both find new ways to use product features as well as adept at identifying additional product needs

  • Strong communication and presentation skills; comfortable presenting data and recommendations at the executive level

  • Proven success meeting/exceeding renewal and upsell goals across enterprise level accounts

  • Consulting experience, MBA a plus

Additional Information

MyTime is an incredible place to work and grow your expertise!  We provide a competitive base salary, performance bonus, startup equity, and healthcare benefits.  We offer a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. We’re growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfilment. If you're interested, we'd love to talk!