Senior Product Manager

  • 4053 18th St, San Francisco, CA 94114, USA
  • Full-time

Company Description

MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the “operating system” of their business.

We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants’ own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.

Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains.  As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It’s lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association.

MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.

Come help us realize our vision of becoming the world’s leading online scheduling and local commerce platform!

Job Description

MyTime is, at its heart, a product-driven organization because it delivers the most critical functions that allow a business to run from scheduling clients to taking payments. You will need to take full ownership of the development of specific areas of the product from strategy to execution.

You will be responsible for gathering and documenting customer requirements and translating them into stories for our design and development teams. From there, you’ll be expected to establish goals, use cases, and KPI metrics, and work to ensure timely, defect-free launches. Finally, you’ll work closely with your peers in Product Marketing, Sales, and Customer Success to ensure customers are aware of upcoming changes to the product so as to minimize disruption to their day-to-day operations.

You should also make meaningful contributions to the development process improvements, influence the product roadmap, and take part in every step of development and post-development, as you continue tracking KPIs and customer satisfaction.

At the end of the day, the PM is expected to do whatever it takes to make our product and team successful, whether that means writing a QA plan or working late at night with a remote team member who needs to understand the details of a feature.

This is the first Product Management hire at the company and will report directly to the Founder & CEO.

Key Responsibilities

  • Use a consultative approach to understand needs of clients and think through features that will help them achieve their business objectives.

  • Articulate the vision, product roadmap and business requirements driven by intimate knowledge of the customer needs and market opportunities.

  • Conduct market research supported by ongoing visits to customers and non-customers.

  • Provide actionable guidance to Engineering with clear prioritization of development efforts to deliver on their quarterly commitments.

  • Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs.

  • Create and present developer-facing and customer-facing stories, design docs, and roadmaps.

  • Evangelize the product vision with effective and powerful communication and concise documentation of planned and delivered features.

  • Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans.

Qualifications

  • 3-5 years of B2B software product management or product design experience, with a track record of launching successful features and managing them over multiple releases; startup and SaaS experience strongly preferred.
  • Evidence of a highly process driven and detail oriented approach with the ability to organize and document requirements in an understandable and actionable way.

  • Proven ability to work with a fast-paced, agile-driven engineering team, based on mutual trust, credibility, and respect. Evidence that you can think in terms of the big picture, but deliver on the details.

  • Self-motivator with outstanding verbal and written communication skills.

  • Able to inspire and advocate, internally and externally.

  • BA from top tier school. Coursework in analytical or critical thinking-intensive subjects (Computer Science, Mathematics, Management Information Systems, Industrial Engineering, etc.) strongly preferred.

Additional Information

MyTime provides a competitive salary and benefits package, early stage equity, and a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. We have a convenient location just 2 blocks from MUNI in San Francisco’s vibrant Mission/Castro neighborhood. We’re growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfillment. If you're interested, we'd love to talk!