REMOTE - TECH SUPPORT - ENTRY LEVEL - WORK FROM HOME

  • 1455 W River Rd, Tucson, AZ 85704, USA
  • Full-time

Company Description

IMMEDIATE INTERVIEWS AVAILABLE!

Remote work available for Southern Arizona residents, restrictions apply. Company will supply workstation and equipment. Must have reliable high-speed internet and be able to pick up equipment from the Tucson, AZ office prior to employment. 

THIS POSITION IS FULL-TIME, SEASONAL, and WILL LAST 60 to 90 DAYS.

Afternoon shift. Sunday-Thursday from 2:00 PM to 11:00 PM.

Preference given to those who can start on 9/27/2020. Other start dates are available. 

Hourly compensation to commensurate with experience and is typically in the $14/hr to $17/hr range. Benefits include Paid Sick Time, 40-hour work week, up to $500 Completion Bonus, Employee Discounts, Employee Assistance Program and the possibility of permanent employment upon completion!

Relocation assistance is not available. Residents outside of the state of Arizona need not apply. No staffing agencies, please.

Mural Corporation (Mural) is a leading provider of cloud and SaaS IT strategy and operations services. We partner with global technology and telecommunications providers as well as individual clients to assist them in evaluating their overall SaaS product and technology strategies, to drive setup, migration and activation success, and to deliver on-going technology help desk and managed services support.

If you love helping customers solve problems, advising on future solutions, have a solid technical foundation and, above all else, delivering a memorable experience for customers you serve, then you should join the Mural Consulting team as a Seasonal Cloud Technical Specialist.

Job Description

Primary responsibilities for a Seasonal Cloud Technical Specialist
Impact the lives of our small business customers and  by: 

• Delivering a memorable experience that exceeds customers’ expectations while building a genuine relationship
• Managing multiple projects and maintaining a frequent and consistent interaction with all customers
• Evaluating customer needs, determining and implementing a road map for success, and performing maintenance, upgrades, and delivering training
• Managing multiple customers, including “break-fix” support and facilitating escalations to ensure customers move quickly to resolution
• Guiding customers through Microsoft Office365 on-boarding including end user set up & data migration
• Owning customers issues or service requests, ensuring to follow up and take accountability for quick, accurate, and effective resolution
 

Qualifications

Talents needed for Seasonal Cloud Technical Specialist
Here are the talents desired as a Seasonal Cloud Technical Specialist at Mural Consulting: 

• Demonstrated passion for delivering deep customer empathy and continuously engaging with Small Business customers in a professional manner
• Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
• Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to customer interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
• Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills.
• Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values.
• An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change.
• Solid track record of achieving and exceeding performance and behavioral expectations.
• Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills.

Requirements you will need to be successful as a Seasonal Cloud Technical Specialist

• High School or Technical Diploma/Certificate required, Technical Bachelor’s Degree preferred
• 1-3 years’ experience delivering an incredible customer experience in a contact center environment
• 1-3 years of experience working with Azure Active Directory and on-premises Active Directory
• 1-3 years of working with on-premises exchange servers
• High degree of technical acuity and experience with a focus on supporting Microsoft Office 365 products
•  Is the utmost Role Model for all Mural values, policies, practices, and procedures

Additional Information

In addition to working alongside a team of dedicated individuals and IT consulting experts, Mural offers competitive pay and paid time off for all seasonal employees.

All your information will be kept confidential according to EEO guidelines.

Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers! 

Mural Consulting – Mastering Technology. Together.