Tech Support Service and Sales - Entry Level

  • 1455 W River Rd, Tucson, AZ 85704, USA
  • Full-time

Company Description

Base Pay of $12.00 per hour plus Monthly Bonuses for additional tech support services sold. Must be able to start employment by 7/22/2019 and complete full-time training from 7:00 AM to 4:00 PM for 3 weeks. 

This position is located in Tucson, AZ. Relocation assistance and working remotely are not available for this position. No outside agencies or staffing firms please.

Based in Tucson, Mural Consulting is an industry leader in cloud computing strategy, technical services, consultative sales, and ongoing support for Microsoft’s full suite of collaboration applications, such as Office 365. As a rapidly growing company, you can be a part of an exciting environment helping small business customers with a wide variety of software tools and empowering their success with additional products and services that meet their need.


If you love to help customers solve problems, advise and recommend solutions through consultative selling, have a solid technical foundation, and, above all else, deliver a memorable experience for customers you serve, then you should join the Mural Consulting team as a Cloud Technology Advisor.

Job Description

Impact the lives of our small business customers and empower their success by: 

•    Delivering a memorable experience that exceeds customers’ expectations while building a genuine relationship
•    Managing multiple projects and maintaining a frequent and consistent interaction with all customers
•    Evaluating customer needs, determining and implementing a road-map for success, and performing maintenance, upgrades, and delivering training
•    Implementing sales strategies to increase profitability, productivity, and overall client experience.
•    Managing multiple customers, including “break-fix” support and facilitating escalations to ensure customers move quickly to resolution
•    Guiding customers through their resolution of issues or delivery of services, ensuring they have the confidence to independently complete their tasks.
•    Owning customers issues or service requests, ensuring to follow up and take accountability for quick, accurate, and effective resolution.
 

Qualifications

Here are the talents desired as a Cloud Technology Advisor at Mural Consulting: 

•    Demonstrated passion for delivering deep customer empathy and continuously engaging with Small Business customers in a professional manner
•    Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
•    Consultative sales-minded attitude, ready to offer solutions and find the right service to help make your customers more successful.
•    Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to customer interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
•    Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills.
•    Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values.
•    An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change.
•    Solid track record of achieving and exceeding performance and behavioral expectations.
•    Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills.

Requirements you will need to be successful as a Cloud Technology Advisor
Here are the requirements we are looking for that ensures our Cloud Technology Advisors will be successful:
•    High School or Technical Diploma/Certificate required
•    1-3 years of experience delivering an incredible customer experience in a contact center environment preferred
•    High degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 products and applications
•    Proven work experience exceeding sales objectives as a sales representative 
•    Is the utmost Role Model for all Mural values, policies, practices, and procedures 

Additional Information

In addition to working alongside a team of dedicated individuals and cloud consulting experts, Mural offers a variety of shifts and schedules, competitive pay, casual dress, multiple comprehensive medical, dental, and vision plans, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored lunch Fridays.

All your information will be kept confidential according to EEO guidelines.

Mural Consulting. Empowering Success.