More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

Communicates effectively with patients, staff and physicians to ensure clear understanding of initiatives and implementation process.  

Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.   

Working with multiple departments, including, but not limited to, surgery, lab, radiology, and pre-operative assessment clinic (POAC), manages the timely scheduling of surgeries, pre-op physicals, and testing for patients at MMC and the NWMSC. 

Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue. 

Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records.   

Ensures that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances.   Additionally, identifies how prior authorizations can be managed more effectively in a more efficient manner.   

Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc.  

High school diploma required.  

Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree preferred.   

In lieu of an Associate’s Degree, candidate must have 5 years’ experience in a highly demanding, customer driven fast-paced, professional work environment that included acute attention to detail, multifaceted work demands with emphasis on quickly prioritizing and resolving a high volume of scheduling needs, preferably in a health care environment.  

Knowledge of MHC’s automated information systems.  

Superior customer relationship skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.  

Must be able to work independently and prioritize projects and timelines within a flexible schedule.  

All your information will be kept confidential according to EEO guidelines.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.