*Start date will be early February 2026*

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

A Day in the Life 

• As the first line of communication with the public and outside callers, this individual must create a professional image through outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.

• Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner. Completes all assigned registrations in an expedient manner subject to department requirements.

• Inputs and updates all insurance information in appropriate screens.

• Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/procedures.
• Review instructions/preps, time and dates for diagnostic testing/procedures.

• Collect copays and balances due on patient accounts.

• Greets patients professionally in person and over the telephone.

• Respond effectively and in a customized manner to patients and families.

• Solve problems and anticipating peak periods of patient traffic and/or call volume in order to plan workload accordingly.

• Document patient messages/requests in EHR and forward to appropriate clinical staff/physician.

• Generate and print “meaningful use” documents for patient at time of checkout or telephone contact.

• Manages recall, physician scheduling group inbox, message box, or any other special communication assignments as assigned.

• Keeps offices and work area orderly and properly stocked.

• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail

What’s Required  

• High school graduate or GED.
• Proficient in typing, Windows, and experience with multiple computer systems.
• 6 months to 1 year Customer Service experience required. Usually achieved by previously working with the public with minimal supervision.
• Excellent customer relations behavior in all interactions.
• The ability to work positively with all levels of clinical staff in completion of job responsibilities.
• Must be able to work in a fast-paced environment, delivering exceptional customer service while accompanying patients, family and visitors.

Are you Munson Material? Apply today! 

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.