CERTIFIED CALM

At the end of the day, isn’t this what we all yearn for? Calmness of mind…calmness of the body…calmness of the spirit…Peace and unity to reign within us before one can extend it to the outside world…

Certified Calm aims to address that need within a person--being responsible to oneself and to the environment. Certified Calm is to play a major role in the discipline.

We promote health, fitness, wellness as a lifestyle and more. We are supposed to enhance and bring joy!

At Certified Calm, we push to be holistic. The healthy lifestyle is not just a part of who you are. It is you. This will be achieved by incorporating not only the essentials of a fitness program one is engaged in, but also the relevant items needed. Relevance is key.

In terms of service, we are to be reckoned with. An expert of the field will be around to promote healthy alternatives, ideas, and to answer queries whenever possible

Certified Calm is not just a place where you go to buy the things you need.

Certified Calm is the place to go to for the things you want- a place where you take one more step in becoming a better human being! An enhancement.

In being calm, you’ll have vitality. In being calm, you breathe…and go on.

Certified Calm depicts what we all strive for in this daily grind of ours wherein pressures abound. Everyday, we are faced with worries and strife in all forms. And yet, all of us know that it is better for our well being to be calm. In being certified calm, problems are solved more efficiently and wisely.

Certified Calm is the intelligent lifestyle.

Job Description
The E-Commerce Retail Operations Manager oversees the productivity of E-commerce
platforms and manages the day-to-day operations such as but not limited to, increasing of sales,
efficiency of sales team, performs excellent customer service, secures and ensures the accuracy
of the inventories and stocks.
Key Responsibilities:
A. SALES ACHIVEMENT
 Ensures 100% achievement of monthly sales target set of the Management
 Monitors sales performance against sales forecast, analyze and interpret trends to
maximize sales
 Monitors and analyzes competitors’ activities and market trends.
 Work closely with brand team, creatives, and demand planning team to align,
contextualize, and execute broader platform sales and marketing strategies
B. INVENTORY MANAGEMENT
 Monitors day to day stock movements and ensures that all items in webstore are properly
stocked
 Coordinates with brands regarding their buying patterns, and aligning with them with
respect to broader stocking strategies
 Forecasts and assists broader demand planning team in forecasting what items to buy, in
what quantities
C. CUSTOMER SERVICE RELATIONS
 Identifies current and future customer requirements by establishing rapport to with
potential and actual customers to understand customer service requirement
 Oversee the implementation of customer service standards and ensure customer
satisfaction and efficient handling of customer complaints
 Resolves customer problems or complaints by determining optimal solutions and in a
professional manner

Educational:

• Bachelor’s degree in Business Administration, Communications, Management, or some similar equivalent 

Work:

• 1-3 years work experience, preferably in the health, wellness, and retail industry
• Work experience preferably within the following fields: fashion, retail merchandising, retail store/channel operations, and/or trade marketing